◆Customer Support (Pre-sales)1 Respond to technical inquiries pertaining to test sockets2 To provide insights to design engineering team for the prototype based on field application point of view3 Support qualification/ evaluation of test sockets at customer place of business4 Collaborate with internal team in real time manner for improvements proposals as part of qualification activities5Work with local machine shops for retrofit/ modification to reduce turn around time for issues encounter during evaluation◆Customer Support (Post-sales)7Responds to quality issues and supports the resolution of all customer complaints as necessary8Provides technical support and troubleshooting pertaining to socket issues at customer place of business9Provide creative solution to contain issue on-site to prevent line down at customer site◆Information Management and Reporting1May attend outside meetings, such as company group meetings, seminars, trade shows, conventions, and conferences for both information sharing and learning purposes
Assist the Incoming /Outgoing / in process quality control function according to the QA Organization chart requirements.• Conduct product and process evaluations and technical reporting according to the QA organization chart requirements.• Monitor and ensure the process parameter was follow by SPC and CPK data monitoring which is necessary.• Perform first article inspections (FAI) and generate reports.• Conduct root cause analysis and corrective action for any non-conformities identified during the inspection process.• Analyze production processes and workflows to identify opportunities for quality improvement and increased efficiency.• Collaborate with the engineering team to implement process improvements and ensure their effectiveness.• Maintain and update quality documentation, including standard operating procedures (SOPs), work instructions, and quality records.• Ensure that all products and processes comply with relevant industry standards (e.g., ISO 9001, AS9100) and customer requirements.• Prepare and maintain detailed quality reports, inspection records, and documentation for internal and external audits.• Assist in the preparation and execution of internal and external audits.
Oversee and manage all QA aspects of NPI (New Product Introduction) projects from concept through to mass production.
Lead APQP activities, ensuring all phases are properly executed and documented.
Collaborate with cross-functional teams including R&D, Manufacturing, Engineering, and Supply Chain to ensure quality requirements are met throughout the product life cycle.
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Develop and maintain QA plans and timeliness of global new product introductions utilizing Advanced Product Quality Planning and Process Optimization specific to the customer.
Provide support for all quoting activities by participation in initial process design, development, and implementation phases.
Evaluate and provide input to inspection processes via inspection aids and instruction guidelines.
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