◆Customer Support (Pre-sales)1 Respond to technical inquiries pertaining to test sockets2 To provide insights to design engineering team for the prototype based on field application point of view3 Support qualification/ evaluation of test sockets at customer place of business4 Collaborate with internal team in real time manner for improvements proposals as part of qualification activities5Work with local machine shops for retrofit/ modification to reduce turn around time for issues encounter during evaluation◆Customer Support (Post-sales)7Responds to quality issues and supports the resolution of all customer complaints as necessary8Provides technical support and troubleshooting pertaining to socket issues at customer place of business9Provide creative solution to contain issue on-site to prevent line down at customer site◆Information Management and Reporting1May attend outside meetings, such as company group meetings, seminars, trade shows, conventions, and conferences for both information sharing and learning purposes
Lead and maintain the effectiveness of the Quality Management System (QMS) in accordance with ISO 9001, IATF 16949, ISO 13485, or other applicable standards.
Ensure all quality policies, procedures, work instructions, and records are properly established, maintained, and controlled.
Coordinate external certification audits, customer audits, and regulatory audits.
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Perform daily lab testing as per duty roster arrange by direct superior.
Perform lab testing according to the standard method written in Lab Manual.
Ensure the lab testing result is within the internal specification and immediately inform direct superior and production personnel when the testing result is out of specification.
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