Manage quality notifications by reviewing complaints and ensuring accurate assignment to both internal and external partners for outbound and inbound shipments. Focus on optimizing the process through effective "pass-through" Quality Notifications (QNs) to enhance response efficiency and resolution.
Forward logistics-related quality notifications to the logistics department and verify their responses promptly.
Assign specific tasks to designated Warehouse personnel based on identified issues such as over-pick, over-shipment, and missing Uline labels. Ensure effective coordination and communication between logistics and warehouse teams to resolve quality issues.
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Maintain and oversee the Quality Management System (QMS) in compliance with ISO standards, applicable industry codes, regulatory requirements, and project-specific specifications.
Ensure all work complies with approved drawings, technical specifications, relevant codes, and local authority regulations.
Supervise and coordinate all site inspection activities, ensuring adherence to the Project Quality Plan (PQP) and Inspection and Test Plans (ITPs).
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Manage and oversee the development and implementation of quality assurance procedures, processes and standards to ensure alignment to global DKSH quality policy and local regulatory guidelines
Develop and maintain quality assurance systems, including the development of quality checklists, supporting tools and techniques
Recommend improvement on policies, practices and processes to ensure the attainment of product quality standards
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Responsible for carrying out quality control activity including inspection of incoming raw materials, intermediate and finish goods and preparation of samples for customer approval.
Support quality control data entry and generation of certificate of analysis.
Responsible for the general cleanliness and orderliness of laboratory areas and function rooms.
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Can handle proximate (chemistry lab), microbiology lab independently.
Responsible for handling, testing & reporting for microb lab, upkeep stock for testing kit & solution for this section. Leading for microb sampling if have any new pathogen/disease issue.
·Responsible for arranging swab test & air monitoring to ensure good housekeeping is in place.
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Data-Driven Insight Generation: Own the analytical workstream — independently build queries, construct dashboards, and conduct deep dives to surface insights that drive decision-making. You are expected to be hands-on with data, not just a consumer of reports.
Policy Development & Optimization: Identify gaps and inefficiencies in existing platform policies through data analysis, and develop or iterate on policies that are fair, operationally sound, and improve outcomes for users on the platform.
Project Leadership: Lead cross-functional projects from problem framing through to implementation and measurement. Align stakeholders across teams such as Strategy, Commercial, Operations, Product on problem definitions, proposed solutions, and success metrics.
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Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
Coordinate and support internal operational processes and activities related to quality assurance and quality control.
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Bachelor's degree in Computer Science or any related field, or a Diploma with 2 years of experience in quality assurance or software testing or similar role is required for this position.
Familiarity with manual and automated testing methodologies and tools.
Familiarity with testing methodologies, test case design, and execution.
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