AI-Powered Testing Support: Leverage AI-powered testing tools (e.g., test case generation, visual regression detection, anomaly detection) to increase test coverage and reduce manual effort.
QA for AI Modules: Collaborate with AI/data teams to validate AI outputs (e.g., recommendation engines, predictive analytics, LLM features) by designing test cases for accuracy, bias detection, edge cases, and failure modes.
BI Dashboard Validation: Verify data accuracy and consistency in Power BI dashboards by comparing against source data, backend queries, and expected business logic.
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Supporting companywide continuous quality improvement towards absolute zero-defect culture.
Ensures Quality Policy & Quality Objectives and Management Review Processes are in place;
Quality System Management: Implements the performance measurements necessary to effectively evaluate organizational performance and trends in product quality, services, customer satisfaction and the cost of poor quality;
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Lead end‑to‑end test automation activities from requirement analysis to deployment, ensuring high-quality software delivery aligned with Mercedes‑Benz engineering and quality standards.
Data-Driven Insight Generation: Own the analytical workstream — independently build queries, construct dashboards, and conduct deep dives to surface insights that drive decision-making. You are expected to be hands-on with data, not just a consumer of reports.
Policy Development & Optimization: Identify gaps and inefficiencies in existing platform policies through data analysis, and develop or iterate on policies that are fair, operationally sound, and improve outcomes for users on the platform.
Project Leadership: Lead cross-functional projects from problem framing through to implementation and measurement. Align stakeholders across teams such as Strategy, Commercial, Operations, Product on problem definitions, proposed solutions, and success metrics.
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Manage quality notifications by reviewing complaints and ensuring accurate assignment to both internal and external partners for outbound and inbound shipments. Focus on optimizing the process through effective "pass-through" Quality Notifications (QNs) to enhance response efficiency and resolution.
Forward logistics-related quality notifications to the logistics department and verify their responses promptly.
Assign specific tasks to designated Warehouse personnel based on identified issues such as over-pick, over-shipment, and missing Uline labels. Ensure effective coordination and communication between logistics and warehouse teams to resolve quality issues.
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Maintain and oversee the Quality Management System (QMS) in compliance with ISO standards, applicable industry codes, regulatory requirements, and project-specific specifications.
Ensure all work complies with approved drawings, technical specifications, relevant codes, and local authority regulations.
Supervise and coordinate all site inspection activities, ensuring adherence to the Project Quality Plan (PQP) and Inspection and Test Plans (ITPs).
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Responsible for carrying out quality control activity including inspection of incoming raw materials, intermediate and finish goods and preparation of samples for customer approval.
Support quality control data entry and generation of certificate of analysis.
Responsible for the general cleanliness and orderliness of laboratory areas and function rooms.
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Manage and oversee the development and implementation of quality assurance procedures, processes and standards to ensure alignment to global DKSH quality policy and local regulatory guidelines
Develop and maintain quality assurance systems, including the development of quality checklists, supporting tools and techniques
Recommend improvement on policies, practices and processes to ensure the attainment of product quality standards
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Can handle proximate (chemistry lab), microbiology lab independently.
Responsible for handling, testing & reporting for microb lab, upkeep stock for testing kit & solution for this section. Leading for microb sampling if have any new pathogen/disease issue.
·Responsible for arranging swab test & air monitoring to ensure good housekeeping is in place.
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Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
Coordinate and support internal operational processes and activities related to quality assurance and quality control.
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