Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
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Lead Conversion & Online Sales • Omni-channel Engagement: Proactively manage and qualify leads from all digital platforms (WhatsApp, TikTok, IG, XHS, and incoming calls). • Outbound Excellence: Conduct high-volume outbound calls to introduce QL Clinic’s specialized treatments and generate consultations. • Persuasive Consultation: Understand patient concerns to offer ideal trial solutions, effectively addressing objections to secure the appointment bookings.
Clinical Front Desk & Patient Flow • Patient Concierge: Professionally attend to walk-in and call-in patients using approved clinical scripts to ensure brand consistency. • Operational Coordination: Manage the registration of new patients, maintain the appointment calendar, and coordinate patient movement to treatment rooms to ensure a seamless, "zero-wait" experience. • Digital Management: Utilize our customized clinic management system for all records; QL Clinic operates a paperless environment.
Performance & Reporting • Target Achievement: Consistently meet or exceed patient turn up requirement. • Data Integrity: Accurately record all client interactions and follow-ups within the CRM. • Reporting: Prepare regular reports on lead quality, conversion rates, and patient feedback to assist the marketing team in refining strategies.
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Customer Service
Communication Skills
Inventory Management
Medication Dispensing
Attention to Detail
Product Knowledge
Sales Management
Relationship Building