Job Title: Resort Manager
Reports to: Resort Owner
Resort Manager
The Resort Manager is responsible for overseeing the overall operations and management of a
prestigious 5-star resort. This leadership role requires a seasoned professional with a strong
background in hospitality management, exceptional organizational skills, and a passion for
delivering an outstanding guest experience. Key Responsibilities:
Strategic Planning and Leadership:
· Develop and implement strategic plans to achieve the resort's goals and objectives. · Provide visionary leadership to the management team, fostering a positive and collaborative work
environment. Financial Management:
· Manage the resort's budget, ensuring financial goals are met and expenses are controlled. · Analyze financial reports and market trends to identify opportunities for revenue growth and cost
savings. Guest Experience:
· Uphold and enhance the resort's reputation for delivering exceptional guest experiences. · Oversee the implementation of high service standards across all departments. Operational Oversight:
· Direct and coordinate the day-to-day operations of all resort departments, including but not
limited to front office, housekeeping, food and beverage, spa, and recreational facilities. · Ensure compliance with all relevant regulations and standards. Team Management:
· Recruit, train, and supervise department heads and staff. · Foster a culture of excellence, teamwork, and continuous improvement. · Conduct regular performance reviews and provide constructive feedback. Sales and Marketing:
· Collaborate with the sales and marketing team to develop and execute strategies for attracting
and retaining guests. · Explore partnerships and promotional activities to increase the resort's visibility.
Quality Assurance:
· Maintain and enhance the resort's 5-star standards in all aspects, including cleanliness, service
quality, and facilities. · Implement quality assurance programs to consistently meet or exceed guest expectations. Community and Stakeholder Relations:
· Build positive relationships with the local community, suppliers, and other stakeholders. · Represent the resort in a professional manner at industry events and in the local community. Crisis Management:
· Develop and implement crisis management plans to handle emergency situations effectively. · Ensure the safety and well-being of guests and staff in all circumstances. Qualifications and Requirements:
· Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree is a plus. · Proven experience as a Resort Manager or in a senior leadership role in a luxury resort
environment. · Strong financial acumen and budget management skills. · Excellent communication and interpersonal skills. · In-depth knowledge of the hospitality industry and current market trends. · Ability to make strategic decisions and solve problems effectively. · A commitment to delivering outstanding guest experiences.
Mahir dalam menguruskan penjagaan landscape, mahir dalam penjagaan pokok buah-buahan, pokok bunga dan kebun sayur.
Bertanggungjawab memangkas, memantau kesihatan tanaman dan pokok buah-buahan, menyiram, membaja, memotong rumput, menuai, menyuburkan pokok buah-buahan, membersihkan persekitaran kebun dan melakukan aktiviti-aktiviti pertanian.
Responsible for developing and implementing a comprehensive sales strategy to achieve revenue targets for the world class resort
Build and maintain strong relationships with travel agents, generating repeat business and responding to sales inquiries, negotiating rates and contract terms and preparing proposals for clients
Stay up to date with market trends and competitor activity to identify business
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Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs.
Update own knowledge of products and treatment brand standards, outside of training.
Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase.
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