We are expanding our retail footprint and are excited to announce the opening of a new boutique. As part of our continued growth in the fine jewellery industry, we are looking for passionate individuals who take pride in delivering exceptional customer experiences and have a keen eye for detail and aesthetics.
At least 2 years experience as Shift Supervisor in F&B sector, preferably Coffee Outlet. Training will be provided with Certification at our Kenangan Academy.
Work directly with Client Advisors and Team Managers on the sales floor, leading in the moment coaching and feedback on the client experience, relationships, selling and leadership skills & behaviors, 90-100% of the time.
Develop accurate store sales forecasts for each calendar month and year, aligning closely with the projections set by the Head Office Sales and Marketing team.
Oversee daily store operations, including opening and closing procedures, staff scheduling, store readiness and compliance with mall regulations and company policies.
Drive retail operational excellence across Southeast Asia, Japan, Australia, and New Zealand by implementing standardized SOPs, policies, and best practices.