Oversee and manage daily logistics operations, including transportation planning, delivery scheduling, route coordination, and fleet utilization to ensure timely and cost-effective service.
Coordinate closely with drivers, subcontractors, warehouse staff, and customers to ensure smooth execution of deliveries and services.
Monitor shipment status, troubleshoot operational issues, and implement corrective actions to minimize delays and disruptions.
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Customer Engagement & Needs Analysis: You'll engage with customers to understand their business needs. This might involve greeting drivers at travel stops to discuss CDL protection services or consulting with fleet managers on commercial vehicle specifications .
Lead Generation & Sales Process: The role requires actively generating new business leads through cold calls, client visits, or prospecting at industry locations . You'll present products, negotiate pricing, and handle trade-ins or financing arrangements.
Account & Relationship Management: You'll maintain strong relationships with existing clients to ensure satisfaction and secure repeat business. This includes resolving complaints and keeping detailed records of customer interactions in a CRM system .
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