You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
You have good knowledge in IKEA product range, and you share this knowledge with customers and colleagues.
...
Prospecting and Inquiry Management: Handling new sales inquiries, qualifying leads, engaging potential clients, and managing appointments.
Consultation and Needs Assessment: Meeting clients to understand their needs, style preferences, functional requirements, and budget for cabinetry or furniture.
Achieving Sales Targets: Driving revenue by converting prospects into sales, preparing and delivering compelling sales pitches, and negotiating pricing and quotations.
...
To monitor sales administration function and to coordinate between customers and various departments as to all orders / enquiries are properly appraised.
To maintain daily sales administration functions.
Ensuring customer’s orders are processed to meet delivery dateline.
...
SalesAddress all forms of sales inquiries, including walk-ins, telephone calls, and emails, as well as during soft and project launches, to ensure daily sales targets are met.Monitor and update records of available units for sale to facilitate smooth sales processes.Customer ServiceImplement and manage programs designed to enhance customer satisfaction and retention.Execute excellent customer service initiatives to ensure high levels of service quality.MarketingExecute marketing strategies, including sales planning, advertisements, and promotions.AuthoritiesSubmit new or renewal applications for APDL, report Borang 7F, and NAPIC reports to ensure compliance with MOH submission requirements.Market SurveyConduct market surveys and research to understand the latest market demands and trends.Sales DocumentationFollow up with bankers on loan application statuses and ensure the timely signing of Sale & Purchase Agreements and Loan Agreements within 21 days to achieve high operational efficiency.