Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Supervise the daily activities of the Sales team across all assigned market segments.
Support the Director of Sales in implementing departmental standards, strategies, and quality guidelines established by Ibis Styles Johor Iskandar Puteri.
Assume responsibility for the Sales Department in the absence of the Director of Sales.
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Responsible for installation, commissioning, maintenance, and servicing of CDU, CRAC, and fan wall systems. Participate in product training and related engineering training, with a focus on skill development and rapid response to customer issues.
Participate in system testing and project delivery, taking the lead in troubleshooting to ensure smooth project handover and improved customer satisfaction.
Assist the Project Manager in managing on-site progress, quality, safety, and manpower to ensure efficient, safe, and standards-compliant project execution.
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