Oversee the day-to-day operations and service delivery of SEA Risk Operations, ensuring processes are performed consistently, efficiently and in accordance with applicable policies and service standards.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.