Set the overall direction by formulating and executing a comprehensive Group IT Security strategy for RHB Banking Group (including regional offices), ensuring a secure, resilient, and risk‑minimised IT environment that supports business objectives and complies with all applicable regulatory, legal and industry requirements.
The role is accountable for Group‑wide cyber security governance, technology controls, incident readiness, and security culture, while providing strategic advisory to the Board, senior management and regulators.
Define, own and continuously evolve the Group IT Security strategy, roadmap, and target maturity model, aligned with business priorities and regulatory expectations
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To timely response to security alerts using a combination of technology solutions and a complete & reliable set of documented processes on a 24 x 7 x 365 basis
Act as a point of escalation for Level-1 analysts in 12-hour shift rotation
Escalate suspected incidents to L3 with detailed analysis and actionable recommendations.
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Security Maturity & Roadmaps: Evaluate organizational security maturity, compliance gaps and threat models to deliver actionable, business-aligned security roadmaps.
Architecture & Secure Design: Assess and guide secure architecture patterns across cloud, hybrid environments, zero-trust frameworks, network defense, and IAM systems.
Architecture Review Board (ARB) Alignment: Serve as the primary security engineering liaison to the ARB, ensuring proposed solutions align smoothly with enterprise architecture standards.
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Lead and support audits, assessments and assurance activities for information security and Digital Trust schemes, with focus on ISO/IEC 27001 ISMS and related standards.
Support SGS Malaysia in obtaining, maintaining or expanding accreditation, certification or licensing capability for Digital Trust services.
Validate technical proposals, audit scopes, certification assumptions, man-day calculations, competency requirements and commercial feasibility for new or expanded Digital Trust services.
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Serve as an internal security consultant to the organization;
Draft, document, and implement security guidelines for the organization;
Provide direct training and oversight to employees, affiliate marketing partners, alliances, or other third parties, ensuring proper security clearance in accordance with established organizational security guidelines;
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Lead and support audits, assessments and assurance activities for information security and Digital Trust schemes, with focus on ISO/IEC 27001 ISMS and related standards.
Support SGS Malaysia in obtaining, maintaining or expanding accreditation, certification or licensing capability for Digital Trust services.
Validate technical proposals, audit scopes, certification assumptions, man-day calculations, competency requirements and commercial feasibility for new or expanded Digital Trust services.
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Lead and support audits, assessments and assurance activities for information security and Digital Trust schemes, with focus on ISO/IEC 27001 ISMS and related standards.
Support SGS Malaysia in obtaining, maintaining or expanding accreditation, certification or licensing capability for Digital Trust services.
Validate technical proposals, audit scopes, certification assumptions, man-day calculations, competency requirements and commercial feasibility for new or expanded Digital Trust services.
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Lead the delivery of ICT and security workstreams throughout the data centre construction lifecycle, from design and procurement through installation, testing, and commissioning.
Manage the implementation of physical security technologies, including Access Control Systems (ACS), CCTV, Perimeter Intrusion Detection Systems (PIDS), Visitor Management Systems (VMS), and Security Operations Centre (SOC) integrations.
Coordinate closely with clients, consultants, general contractors, M&E teams, vendors, and commissioning teams to ensure timely project delivery.
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The SOC Manager is responsible for overseeing the operations of a 24x7x365 Security Center and its analysts who monitor security tools, assess threats, and risks involving client infrastructure. In this role, you are responsible for ensuring that all Managed Service deliverables are produced on time and within strict SLA time frame and responding to customers at all times. Acting as the escalation point for the SOC technical team, the SOC Manager also acts as a liaison between the SOC Account Managers and Business operations to facilitate and deliver services to the customers.
SOC Operations Management – Oversee daily SOC operations, ensuring effective 24/7 security monitoring, alert management, incident detection, and response in line with SLAs and operational standards.
Incident Response & Escalation – Lead the investigation and management of major security incidents, ensuring timely escalation, containment, resolution, root cause analysis, and post-incident reviews.
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Manage the daily operations of all security appliances and equipment, including Firewalls, Web Application Firewalls (WAF), Endpoint Detection and Response (EDR) solutions (e.g., FireEye), Intrusion Prevention Systems (IPS), and Network Access Control (NAC) systems.
Ensure optimal performance, availability, and configuration for all managed security components.
Ensure adherence to internal policies, industry best practices, and regulatory guidelines, such as Bank Negara Malaysia's RMiT.
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Process expertise: Develop end-to-end understanding of finance and supply chain processes across order management, purchasing, inventory, logistics, accounts receivable and payable, master data, and period close.
Issue diagnosis: Analyse recurring issues to root cause, distinguishing system defects from process design gaps and user capability gaps, and route each to the appropriate resolution path.
Solution design: Translate business requirements into practical system and process solutions, determining whether the resolution lies in configuration, process change, or training.
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To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
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To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions. Regularly engage to better understand customer requirements, establish trust
Serve as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently
Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments)
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Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions. Regularly engage to better understand customer requirements, establish trust
Serve as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently
Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments)
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To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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