Handle end-to-end sea freight operations for both import and export shipments.
Coordinate with customers, overseas agents, shipping lines, hauliers, warehouses, customs brokers, and other service providers to ensure smooth shipment execution.
Perform the pro-active & comprehensive service to the customer relating to all functions of Ocean freight Export regarding shipment arrangement and communicating with related team members, Shippers, Vendors and Network offices within the set performance standards to achieve operational excellence and total customer satisfaction
Manage and coordinate Sea Freight Export shipments end‑to‑end, ensuring timely and accurate execution
Handle enquiries, bookings, and documentation requests via email and phone from internal and external stakeholders
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Supervise and monitor the security operations of EPF buildings/branches staffed by EPF Auxiliary Police and private security guards.
Analyze security control operations at EPF’s security units nationwide and propose improvements to enhance the effectiveness of controls.
Collect information and analyze the crime situation on the EPF’s premises to assess the level of security and recommend enhanced security control processes.
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Delivers post-sale services at customer sites, including installation, maintenance and repair of organization and third-party products and services to ensure that all function properly
Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance
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Working under general supervision on defined work assignments and/or usually following established procedures/manuals, supports and maintains security systems. Using established concepts, knowledge and procedures, performs assignments of basic scope and complexity. Refers to procedures, manuals or peers for guidance. Accountable for obtaining all pertinent knowledge and training to competently perform the tasks and to alert supervisor when assistance is needed. Also, accountable for timely delivery of assigned portions of program work. Work is reviewed in progress for soundness of judgment and overall adequacy/accuracy.
Internal: Communicates with all levels of management to ensure best practice operations procedures, etc. Work in partnership with the IT leadership while ensuring alignment with the overall IT strategy and vision. Works with local information technology sections to coordinate project activities. Confers with customer organization managers to coordinate services and technical direction. Establishes the working relationships both among personnel in the group and with the efforts that are being supported. Acts as mentor to less experienced subordinate staff to develop solutions and resolve problems that could impact the department's budgets or commitments.
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To timely response to security alerts using a combination of technology solutions and a complete & reliable set of documented processes on a 24 x 7 x 365 basis
Act as a point of escalation for Level-1 analysts in 12-hour shift rotation
Escalate suspected incidents to L3 with detailed analysis and actionable recommendations.
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Design, implement, and maintain security controls across the network infrastructure, including firewalls (e.g., Palo Alto, Check Point), Intrusion Detection/Prevention Systems (IDS/IPS), VPNs, and Web Application Firewalls (WAFs).
Develop and enforce network segmentation strategies, Zero Trust principles, and access control policies (e.g., NAC).
Manage and optimize network logging infrastructure for effective monitoring and threat hunting.
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Set the overall direction by formulating and executing a comprehensive Group IT Security strategy for RHB Banking Group (including regional offices), ensuring a secure, resilient, and risk‑minimised IT environment that supports business objectives and complies with all applicable regulatory, legal and industry requirements.
The role is accountable for Group‑wide cyber security governance, technology controls, incident readiness, and security culture, while providing strategic advisory to the Board, senior management and regulators.
Define, own and continuously evolve the Group IT Security strategy, roadmap, and target maturity model, aligned with business priorities and regulatory expectations
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Assess security practices across the Software Development Lifecycle.
Participate in application design, architecture, and data flow reviews for new and existing systems.
Perform secure code reviews to identify vulnerabilities such as injection flaws, authentication weaknesses, insecure data handling, exposed secrets, and insecure API usage.
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Plan, execute, and manage risk-based audit assignments as outlined in the Audit Plan, ensuring adherence to approved objectives, scope, and Audit Methodology standards
Monitor audit progress to ensure completion within budgeted timelines, manpower resources, and cost allocation
Review draft audit findings, root causes, and recommendations to ensure relevance and accuracy before discussion with line management
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Maintaining of security solution including Splunk, Imperva and etc. (Task including compliance to patch and obsolescence framework requirement, UAMR etc.)
Ensure events / logs from all relavant devices are sending to SIEM solution in a complete and accurate manner
To produce monthly SIEM system health report (completeness and accurate)
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Assess security practices across the Software Development Lifecycle.
Participate in application design, architecture, and data flow reviews for new and existing systems.
Perform secure code reviews to identify vulnerabilities such as injection flaws, authentication weaknesses, insecure data handling, exposed secrets, and insecure API usage.
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Access Governance: Establish and govern a comprehensive access control baseline by reviewing and granting access authorities based on approved User Access Matrices (UAM). Ensure strict adherence to the Principle of Least Privilege across all environments and critical systems.
Privileged Access: Enforce strict governance over super-user and privileged accounts by ensuring IDs are split, lodged securely, and that all usage is properly documented, controlled, and reviewed to prevent abuse of administrative powers.
Compliance: Act as the primary coordinator for the periodic review of User Access Matrix (UAM)and User ID listings with Business Owners/Departments to ensure ongoing compliance. Execute annual Security Risk and Control Self-Assessments (RCSA) to identify gaps and enforce control effectiveness.
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Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
Support emergency responses: Coordinate responses to incidents such as fires, medical emergencies, and security threats
Supervise and develop the team: Train, schedule, and supervise Security Guards/Officers, providing guidance and support to ensure high performance
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