To ensure that the branch provides excellent quality banking services to all customers
To ensure that all walk-in customers are greeted, directed to right counters, assisted in completing transactions, service efficiently, queries answered besides providing leads in cross selling of banks products and services.
Attend to onboarding customers (individual and non-individual), completion of documents, Know Your Customer (KYC), biometric verification, and Customer Information (CIF) creation/maintenance on maker function...
Handling buying and selling of foreign currencies.Process remittance applications from customers.Attend to customers inquiries over the counter.Checking whether the money being accepted is genuine, valid and intact.Ensure accurate transaction has been performed.
Handling buying and selling of foreign currencies.Process remittance applications from customers.Attend to customers inquiries over the counter.Checking whether the money being accepted is genuine, valid and intact.Ensure accurate transaction has been performed.
Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
Reconcile cash drawers, count and package coins and notes daily
Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively...
Assist customers at the branch by handling over-the-counter transactions such as savings accounts, fixed deposits, loans, and safe deposit box services.
Respond to customer enquiries through face-to-face interactions and phone calls, ensuring a professional and helpful experience.
Promote and introduce relevant banking products and services (e.g. accounts, credit cards, loans) based on customer needs....
Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
Reconcile cash drawers, count and package coins and notes daily
Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively...