- Handle customer inquiries via phone, email, chat, or other communication channels.
6 days
Service Executive Jobs in Selangor - November 2026 - Urgent Hiring
Showing 100 jobs results for
"service executive"
in Selangor
- Handle customer enquiries via calls, email, and live chat
2 days
- Role OverviewThe Customer Success Specialist supports Shell’s Malaysia Fleet Business, serving approximately 100,000 customer accounts across subsidised and non-subsidised fleet segments.This role delivers a positive customer experience by handling enquiries, resolving issues and providing end-to-end account support through live chat, phone calls and emails.Key ResponsibilitiesCustomer Enquiries & Support- Respond to customer enquiries through live chat, phone calls and emails.- Provide prospective customers with end-to-end guidance on opening a Shell account.- Troubleshoot and resolve transaction issues encountered at Shell stations.Online Services Support- Support and encourage customers to register for and use Shell’s online services.- Provide first-level support for system interface issues and errors.- Guide customers on online system navigation and registration, including system-to-system setup for existing customers.- Create new user profiles and update existing user details.Card & Account Management- Process card creation requests and follow up on delivery status enquiries.- Investigate and resolve card delivery issues.- Maintain account master data and process amendments.- Coordinate with sales, marketing, credit teams and service partners to resolve customer requests.New Customer Onboarding- Perform due diligence checks for new customer applications.- Follow up with customers on required supporting documents.- Set up customer accounts in the system and arrange card issuance.- Ensure the account setup process is completed accurately.
8 days
- To efficiently handle inbound and outbound customer call inquiries.
8 days
- Handle customer enquiries, sales orders, quotations and delivery schedules.
3 days
- Handle customer enquiries, requests and complaints professionally.
3 days
- Customer Service & CommunicationRespond promptly and professionally to customer enquiries and messages through WhatsApp, online platforms and other communication channels.Assist customers with order-related enquiries, delivery updates and general support.Handle customer complaints and resolve order-related issues efficiently.Ensure all customer messages are attended to within the required working hours.2. Order Processing & ManagementProcess, verify and update customer orders accurately in the company’s system.Handle order amendments, including changes to delivery addresses, product quantities and order details.Assist with order cancellations, adjustments and other order-related requests according to company procedures.Ensure all order information is accurate before fulfilment.3. Warehouse & Delivery CoordinationCoordinate closely with the warehouse and fulfilment teams to ensure orders are processed and dispatched on time.Follow up on shipment status, tracking numbers, delivery delays and postage issues.Liaise with courier services when necessary to resolve delivery-related problems.Communicate order updates clearly to customers and internal teams.4. System & Administrative SupportMaintain accurate customer and order records in the company’s system.Assist customers and internal teams with basic system-related enquiries.Prepare simple daily reports on order status, pending issues and customer enquiries.Support improvements to customer service and order processing workflows.
9 days
- Customer Service & CommunicationRespond promptly and professionally to customer enquiries and messages through WhatsApp, online platforms and other communication channels.Assist customers with order-related enquiries, delivery updates and general support.Handle customer complaints and resolve order-related issues efficiently.Ensure all customer messages are attended to within the required working hours.2. Order Processing & ManagementProcess, verify and update customer orders accurately in the company’s system.Handle order amendments, including changes to delivery addresses, product quantities and order details.Assist with order cancellations, adjustments and other order-related requests according to company procedures.Ensure all order information is accurate before fulfilment.3. Warehouse & Delivery CoordinationCoordinate closely with the warehouse and fulfilment teams to ensure orders are processed and dispatched on time.Follow up on shipment status, tracking numbers, delivery delays and postage issues.Liaise with courier services when necessary to resolve delivery-related problems.Communicate order updates clearly to customers and internal teams.4. System & Administrative SupportMaintain accurate customer and order records in the company’s system.Assist customers and internal teams with basic system-related enquiries.Prepare simple daily reports on order status, pending issues and customer enquiries.Support improvements to customer service and order processing workflows.
9 days
- Respond to enquiries about delivery, returns, warranties, and product specs within 24hrs.
14 days
- Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
6 days
- Handle customer inquiries via phone, email & chat
8 days
- Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding skincare products, orders, and services via phone, email, and live chat.
8 days
- Support the Sales team by providing freight rates for import and export shipments.
4 days
- Key Responsibilities:
8 days
- Daily Operations & Player Support: Responsible for the daily operation of games, addressing and resolving inquiries and issues raised by players.
3 days
- The main responsibility is to reply to customer messages through the company’s online chat system.
7 days
- Handle inbound and outbound calls from customers via various channels.
8 days
- Handle customer enquiries via phone, email and live chat.
8 days
- Respond to online customer inquiries via Facebook, WhatsApp & Instagram
15 days
- Respond to customer inquiries via phone, email, and in-person, providing accurate information about services and products.
24 days
- Pick up and handle incoming customer calls professionally and promptly.
30+ days
- Handle inbound and outbound calls from customers via various channels.
8 days
- Provide excellent online and offline customer service, answer inquiries, resolve issues, offer after-sales service, and maintain good customer relationships.
30+ days
- Specific Responsibilities:
30+ days
- Deliver a warm, professional, and attentive service experience to all clients and visitors.
30+ days
- Handle customer enquiries via calls, email, and live chat
8 days
- Reply enquiries / leads from social media, WhatsApp’s, email and closing the deals by providing quality and professional services
6 days
- Handle inbound and outbound calls and emails, providing accurate and timely information, including enquiries related to travel and airlines.
30+ days
- Provide excellent customer service through personalised assistance and product knowledge.
18 days
- The main responsibility is to reply to customer messages through the company’s online chat system.
14 days