Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Act as the main point of contact with the company's designated personnel to monitor contractor operational compliance, service quality, KPI performance, issue resolution, and operational improvement opportunities.
Take over post-sales coordination from Sales Executives once projects proceed to fabrication, delivery, installation, and handover stages.当项目进入生产、运输、安装及交付阶段后,接手销售执行员的成交后项目协调工作。
Customer Service & CommunicationRespond promptly and professionally to customer enquiries and messages through WhatsApp, online platforms and other communication channels.Assist customers with order-related enquiries, delivery updates and general support.Handle customer complaints and resolve order-related issues efficiently.Ensure all customer messages are attended to within the required working hours.2. Order Processing & ManagementProcess, verify and update customer orders accurately in the company’s system.Handle order amendments, including changes to delivery addresses, product quantities and order details.Assist with order cancellations, adjustments and other order-related requests according to company procedures.Ensure all order information is accurate before fulfilment.3. Warehouse & Delivery CoordinationCoordinate closely with the warehouse and fulfilment teams to ensure orders are processed and dispatched on time.Follow up on shipment status, tracking numbers, delivery delays and postage issues.Liaise with courier services when necessary to resolve delivery-related problems.Communicate order updates clearly to customers and internal teams.4. System & Administrative SupportMaintain accurate customer and order records in the company’s system.Assist customers and internal teams with basic system-related enquiries.Prepare simple daily reports on order status, pending issues and customer enquiries.Support improvements to customer service and order processing workflows.