Support customer experience operations by managing enquiries and feedback and complaints across multiple channels including phone and email and Goodays and Zendesk and food delivery platforms
Engage with potential and existing customers through various online channels (e.g., website chat, social media, email, phone) to understand their needs and provide information about Chimo Life's health and lifestyle products.
Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding skincare products, orders, and services via phone, email, and live chat.
Develop and execute strategic sales plans to achieve company- sales targets and expand the customer base for smartphone spare parts and repair services.