Support customer experience operations by managing enquiries and feedback and complaints across multiple channels including phone and email and Goodays and Zendesk and food delivery platforms
Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions via phone, email, and in-person interactions.
Respond to inquiries via phone, email, text message, or in-person related to admissions, courses, schedules, fees, and general institutional information.
Provide excellent online and offline customer service, answer inquiries, resolve issues, offer after-sales service, and maintain good customer relationships.