Lead end-to-end customer support operations across multiple regions, ensuring consistent service standards.
Develop and implement regional customer service SOPs, workflows, and escalation matrices tailored for each market while aligning wit overall brand guidelines.
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Accounting & Financial Reporting – Manage a complete set of accounts, conduct monthly closings, and prepare financial reports such as Profit & Loss (P&L), Balance Sheet, Cash Flow statements, bank reconciliations, and other reports requested by management.
Accounts Payable (AP) – Handle invoices from suppliers/contractors/partners, verify supporting documentation, and maintain comprehensive records.
Accounts Receivable (AR) – Oversee collection processes, reconcile customer accounts, follow up on overdue payments, and ensure the accuracy of customer account records.
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