Support customers across SEA official e-commerce platforms, handling enquiries related to products, orders, payments, delivery, returns, refunds, and exchanges.
Deliver professional and timely customer support through email, live chat, and other service channels.
Manage and follow up on order, delivery, return, and refund cases to ensure timely resolution.
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Inbound call
Outbound call
Sales & Marketing
Aftersale Service
Customer Support
Customer Experience
Customer Care
Call Center Management
Customer service
Customer Feedback
Sales Management
Client Relationship
Lead Generation
Negotiation Skills
Communication Skills
Market Research
Closing Deals
Product Knowledge
Presentation Skills
CRM Software
Business Development
Sales Strategy
customer service
communication skills
attention to detail
multitasking
problem-solving
espresso-based brewing
manual brewing
food hygiene
food safety
latte art
Schedule Management: Proactively manage schedules, appointments, and meetings, ensuring optimal time utilization and coordination for all participants.
Professional Communication: Handle emails, calls, and correspondence with the highest level of professionalism, representing the company in a positive and courteous manner.
Documentation and Reporting: Prepare comprehensive reports, engaging presentations, and accurate business documents to support decision-making and communication across the organization.
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