To support the Manager in managing and maintaining business applications and IT systems, provide advanced application support, coordinate enhancement and integration activities, and ensure smooth operations of Core and Non-Core applications across the organization.
Provide Level 1 and Level 2 support for Core and Non-Core applications
Troubleshoot system issues and coordinate with vendors where required
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Address: 1, Jalan TSB 8, Taman Industrial Sg Buloh, 47000 Sungai Buloh, Selangor
Why should you consider this opportunity?
Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?
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Coordinate and support daily customer delivery activities in collaboration with the Sales team to ensure timely and accurate deliveries.
Liaise closely with internal departments, including Production, Warehouse, Logistics and Sales, as well as external parties, to coordinate delivery schedules and resolve delivery-related matters.
Plan and coordinate daily delivery routes to optimize delivery efficiency and ensure smooth transportation arrangements.
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Support the Decorative Sales team by providing business insights, performance analysis, and recommendations to drive profitable growth.
Monitor and analyze sales performance against turnover, gross margin, and other key business indicators, highlighting opportunities and performance gaps.
Coordinate business planning, sales forecasting, budgeting, and performance review processes to support management decision-making.
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Support the preparation and distribution of internal announcements and company updates, including compiling relevant inputs from internal teams for inclusion in the company newsletter and coordinating the timely release of newsletter communications
Assist in preparing communication materials related to P&C, Sustainability, Governance and company initiatives as assigned
Assist in coordinating meetings, discussions and follow-up sessions related to Quality, Governance and Compliance matters
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.
Responsible to prepare/update training content, arrange and planning, regularly conduct product trainings for external customers including developers, consultants, architect, contractors, institutions (CSR training)
Responsible to develops & administers training programs for employees & customers.
Responsible to creates training content that related to customer needs and requirements.
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As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.