Support day to day IT support matters, handling Request/Incident tickets from ServiceNow platform, Support Global IT team in local IT operation (Hand & Feet support)
Support day to day IT support matters, handling Request/Incident tickets from ServiceNow platform, Support Global IT team in local IT operation (Hand & Feet support)
Perform installation, preventive maintenance, and troubleshooting for ELV systems, including CCTV, Card Access, Barrier Gate, Lift Access, Public Address, Intercom, SMATV, FTTH, Audio & Stage Lighting, Networking, and ICT systems.
Carry out maintenance, installation, configuration, start-up, testing, commissioning, troubleshooting, and provide technical support.
Collaborate with the Technical Manager, Technical Team Leader, and/or relevant contractors to provide progress updates, address challenges, and manage resource requirements in a timely and effective manner.
Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation
Provide first-level technical support, including installation, configuration, troubleshooting, and maintenance of hardware, software, networks, and systems.
Manage user accounts, access rights, and password-related requests.
Perform system updates, backups, and antivirus administration.
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Quickly respond to customer fault reports, independently complete after-sales fault diagnosis and repair of AGV system hardware and software, and ensure equipment is restored to normal operation in a timely manner.
Provide after-sales technical support for overseas projects, including online remote support and on-site emergency repair. When necessary, support on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support, answer customer inquiries, and be able to write English training documents, including service reports, operation manuals, etc., as well as deliver operation and maintenance training to customers.
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Communication
Verbal Communication
Logical Thinking
Attention to Detail
Problem Solving
Team Spirited
Responsible
Positive
Fast learner
Self-driven
Self-motivation
Proactive
Computer Hardware
Server Management
Local Area Network (LAN)
Wide Area Network (WAN)
Wi-Fi
Active Directory
Software Testing
Firewall
Virus Protection
Application Support
Application Security
IT Infrastructure
Troubleshooting
+23
Posted
9 days ago
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Quickly respond to customer fault reports, independently complete after-sales fault diagnosis and repair of AGV system hardware and software, and ensure equipment is restored to normal operation in a timely manner.
Provide after-sales technical support for overseas projects, including online remote support and on-site emergency repair. When necessary, support on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support, answer customer inquiries, and be able to write English training documents, including service reports, operation manuals, etc., as well as deliver operation and maintenance training to customers.
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Maintain Oracle Databases on Oracle Cloud Infrastructure (OCI), in terms of patching, migration, upgrade, duplication, data export, and do periodical refreshes.
Manage Oracle DataGuard on Oracle Cloud and Monitor the status of the DB systems on OCI.
Implement and maintain database security protocols and access controls to ensure data integrity and confidentiality.
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Quickly respond to customer fault reports, independently complete after-sales fault diagnosis and repair of AGV system hardware and software, and ensure equipment is restored to normal operation in a timely manner.
Provide after-sales technical support for overseas projects, including online remote support and on-site emergency repair. When necessary, support on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support, answer customer inquiries, and be able to write English training documents, including service reports, operation manuals, etc., as well as deliver operation and maintenance training to customers.
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Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.
Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.
Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.
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