Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Staff Supervision & TrainingLead, train, and motivate staff.Conduct briefings on updates, promotions, and menu changes.Train new employees on service standards, SOPs, and hygiene.Monitor staff performance and discipline when necessary.Ensure self and staff attend and complete Food Handling Course.
Customer ServiceHandle customer inquiries, requests, and complaints professionally.Ensure high customer satisfaction and service consistency.Collect and analyze customer feedback to support improvements.
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Pengurusan Stok & Inventori: Mengawasi semua proses berkaitan stok, termasuk penerimaan, penyimpanan (menggunakan kaedah FIFO), pelarasan, dan pengurusan barang rosak.
Kepimpinan Pasukan & Pengurusan Kakitangan: Mengetuai pasukan seramai 10-15 pekerja dengan mengurus jadual kerja, memantau prestasi (KPI), mengendalikan pengambilan pekerja, dan menguatkuasakan tindakan disiplin.
Operasi Kedai & Pentadbiran: Melaksanakan tugas operasi harian menggunakan aplikasi syarikat, memastikan susunan produk yang betul, menguruskan penghantaran pembekal, dan mengendalikan tugas pentadbiran seperti e-tiket dan borang maklum balas.
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