setting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support.
Seeking a customer support specialist to assist clients via phone and remote access....
Technical Support
Hardware Troubleshooting
Software Installation
Network Administration
Help Desk
Customer Service
Problem Solving
Time Management
Teamwork
Communication Skills
Process sales orders promptly, handle customer inquiries professionally, and coordinate with internal departments to ensure timely deliveries and customer satisfaction.
Liaise with production and other departments (e.g., purchasing and finance) to meet deadlines, resolve issues, and support a smooth workflow.
Maintain accurate customer records, support administrative duties, and ensure compliance with QMS requirements....