Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
Assist with POS setup, configuration checks and testing for new stores, relocations and renovations.
Monitor daily store IT checks (POS availability, network, end-of-day processing) and follow up on exceptions.
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Support day to day IT support matters, handling Request/Incident tickets from ServiceNow platform, Support Global IT team in local IT operation (Hand & Feet support)
To provide day-to-day technical support for computer systems, network infrastructure, and software used by office and project site staff. The IT Assistant ensures smooth functioning of all digital systems and helps resolve IT issues efficiently to minimize downtime.
Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include –
Entering commands and observing system functioning to verify correct operations and detect errors
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Basic knowledge of computer hardware
software
operating systems
and networking.
Basic understanding of LAN/WAN
Wi-Fi
switches
routers
and network devices is an advantage.
Good troubleshooting and problem-solving skills.
Responsible
proactive
and willing to learn.
Good communication and interpersonal skills.
Able to work independently and as part of a technical team.
Support day to day IT support matters, handling Request/Incident tickets from ServiceNow platform, Support Global IT team in local IT operation (Hand & Feet support)
IT Application Support
Retail Management Software
LAN/WAN Networking
IT Troubleshooting & Problem Solving
Router & Internet Connectivity Troubleshooting
Oversee the design, implementation, and management of complex network infrastructures, including WAN, public or private clouds, data centre networking, routers, switches, load balancers, firewalls, and other configurations.
Works collaboratively with sales team, technical team and support teams.
Develops and maintains relationships with prospects, customers, and partners.
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Oversee the design, implementation, and management of complex network infrastructures, including WAN, public or private clouds, data centre networking, routers, switches, load balancers, firewalls, and other configurations.
Works collaboratively with sales team, technical team and support teams.
Develops and maintains relationships with prospects, customers, and partners.
...