If you are looking to excel and make a difference, take a closer look at us…
Engage customers for cross sell purpose via phone in promoting HLB credit cards / personal loan by using probing, qualifying and closing skills.Generate additional leads through referrals for acquiring New-To-Bank customers.Cross sell and up sell to existing customers with an array of credit card portfolio products.To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteriaTo ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management.To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards and personal loan acquisition effort at all times.Keeping abreast with competitive issues, products and the financial market.Active participation in providing feedback during discussionsFostering positive relationship with team members within team and department.To carry out any other duties as directed by the management.
Serves as the primary point of contact for management and development of House Accounts through customer success support with the goal of converting to growth accounts.
Supports field sales team with sales activities for identified key accounts for CRM, customer portal activities, timely communication flow and account objectives.
Ensures engagement with sales partner(s) is frequent and bi-directional.
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If you are looking to excel and make a difference, take a closer look at us…
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
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End to end sales lead management for all OBTM, C2E and O2o campaigns including eDM, Whatsup and SMS.
Ongoing and pro-active data optimization and daily TMR lead allocation for all OBTM, C2E and O2O campaigns.
Design and build financial templates required for business reporting, performing analytical reviews and recommending remedial solution and action plans. Provide support for deployment of predictive models at partner site. Liaise with client’s IT team to get access to relevant data and share with Regional team to assist on model development.
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Engage existing customers via phone for cross-selling purposes, promoting HLB credit cards and personal loans utilizing effective probing, qualifying, and closing skills.
Cross-sell and up-sell an array of credit card portfolio products to the existing customer base.
Explain HLB product offerings and promotions, and pre-qualify customers based on specific credit criteria.
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