Assist senior editors in the content development and editing process for educational books and materials, ensuring accuracy, clarity, and adherence to curriculum standards.
Operational Monitoring and Analysis: Monitor operational performance across the region; analyze data regarding customer complaints, delivery timeliness, loss, and damage to promptly identify and assess issues related to rules, resources, routing, and operational procedures.
Serve as a key point of contact for customers on enquiries, orders and delivery status, providing timely and professional support while maintaining strong customer relationships.
Greet and assist students, parents, and visitors in a friendly and professional manner, answering inquiries about tuition programs, schedules, and fees.
Accurately process and record incoming customer payments via various methods (check, EFT, credit card), ensuring timely application to customer accounts.
Order Processing: Manage daily orders from platforms (e.g., Shopee, Lazada, TikTok Shop, Website), ensuring they are processed, packed, and arranged for courier pickup on time.