Develop and maintain detailed production schedules, considering material availability, machine capacity, labor resources, and order priorities to meet customer demand and production targets.
Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
Operational Monitoring and Analysis: Monitor operational performance across the region; analyze data regarding customer complaints, delivery timeliness, loss, and damage to promptly identify and assess issues related to rules, resources, routing, and operational procedures.
To report to superior and shall be responsible for all QS and contractual matters related to the execution of the construction contract including but not limited to payment certificates, claims, variation orders, etc.