Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding Bytewave Technology Solutions' software products and services.
Customer Service & CommunicationRespond promptly and professionally to customer enquiries and messages through WhatsApp, online platforms and other communication channels.Assist customers with order-related enquiries, delivery updates and general support.Handle customer complaints and resolve order-related issues efficiently.Ensure all customer messages are attended to within the required working hours.2. Order Processing & ManagementProcess, verify and update customer orders accurately in the company’s system.Handle order amendments, including changes to delivery addresses, product quantities and order details.Assist with order cancellations, adjustments and other order-related requests according to company procedures.Ensure all order information is accurate before fulfilment.3. Warehouse & Delivery CoordinationCoordinate closely with the warehouse and fulfilment teams to ensure orders are processed and dispatched on time.Follow up on shipment status, tracking numbers, delivery delays and postage issues.Liaise with courier services when necessary to resolve delivery-related problems.Communicate order updates clearly to customers and internal teams.4. System & Administrative SupportMaintain accurate customer and order records in the company’s system.Assist customers and internal teams with basic system-related enquiries.Prepare simple daily reports on order status, pending issues and customer enquiries.Support improvements to customer service and order processing workflows.
Customer Service & CommunicationRespond promptly and professionally to customer enquiries and messages through WhatsApp, online platforms and other communication channels.Assist customers with order-related enquiries, delivery updates and general support.Handle customer complaints and resolve order-related issues efficiently.Ensure all customer messages are attended to within the required working hours.2. Order Processing & ManagementProcess, verify and update customer orders accurately in the company’s system.Handle order amendments, including changes to delivery addresses, product quantities and order details.Assist with order cancellations, adjustments and other order-related requests according to company procedures.Ensure all order information is accurate before fulfilment.3. Warehouse & Delivery CoordinationCoordinate closely with the warehouse and fulfilment teams to ensure orders are processed and dispatched on time.Follow up on shipment status, tracking numbers, delivery delays and postage issues.Liaise with courier services when necessary to resolve delivery-related problems.Communicate order updates clearly to customers and internal teams.4. System & Administrative SupportMaintain accurate customer and order records in the company’s system.Assist customers and internal teams with basic system-related enquiries.Prepare simple daily reports on order status, pending issues and customer enquiries.Support improvements to customer service and order processing workflows.
Project & Fleet Coordination: Act as the primary point of contact for corporate clients and our delivery fleet across various enterprise projects, ensuring seamless and timely execution.
Customer Service & Complaint Management: Manage day-to-day customer enquiries, feedback and complaints across designated channels, ensuring timely resolution, proper documentation and effective service recovery.
You're the bridge between our clients and our creative team, which means you need to understand both worlds well enough to speak both languages. This isn't a purely administrative role. You'll be managing relationships, taking briefs, keeping projects on track, and just as importantly, growing accounts. That means sales is part of your DNA here, nurturing existing clients and actively identifying opportunities for new ones.
Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding Bytewave Technology Solutions' software products and services.
Answering inbound calls from customers in Mandarin (Traditional) and English, providing accurate information regarding flights, bookings, and airline services
Provide exceptional customer service to all shoppers, primarily in Mandarin, addressing inquiries, resolving complaints, and offering product information to ensure a positive shopping experience.
You're the bridge between our clients and our creative team, which means you need to understand both worlds well enough to speak both languages. This isn't a purely administrative role. You'll be managing relationships, taking briefs, keeping projects on track, and just as importantly, growing accounts. That means sales is part of your DNA here, nurturing existing clients and actively identifying opportunities for new ones.
Handle daily inbound calls, chats and emails regarding general customer inquiries, general complaints, comments, feedback, and other issues related to the services.