Customer service

Problem Solving

Market Knowledge ...

Customer service

Problem Solving

Market Knowledge ...

Customer service

Problem Solving

Market Knowledge ...

Customer service

Problem Solving

Market Knowledge ...

Customer service

Problem Solving

Market Knowledge ...

Customer service

Problem Solving

Market Knowledge ...

Engage with customers to understand their needs and offer tailored solutions.

Proactively seek new customer prospects in the market.

Address customer inquiries and persuade them to make purchases. ...

IMMEDIATE STARTER!!

We are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization.

BENEFITS:- ...

MANAGE & REPLY CUSTOMER ENQUIRY ON ECOMMERCE PLATFORM

To coordinate, plan, expedite on daily schedule booking & arrangement for East Malaysia, Export include special requirement on demand if any and include the container schedule in / out between external providers and warehouse.

To handle import activities include duty and tax handling, LCL and FCL container scheduling arrangement with forwarding and warehouse.

automatic delivery excepts for offline payment)

INDUSTRY: E-COMMERCE

Benefits:

Performance Allowance. ...

To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles. To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets. To ensure adequate cash float and change to facilitate transactions at the tills and actual cash float issued to department is complete. To ensure proper and accurate handover of cash from Cashier to Customer Service Supervisor and that reconciliation are done and documented. To attend/oversee actual handover of bank centre’s cash pick-up (all monies in the vault) and ensure feedback on the recounting of remitted cash is immediately received from bank and attended to/resolved for discrepancy. To oversee theoretical, on-the-job training of incoming cashiers and multi-skilled personnel. To ensure timely submission of accurate reports such as CO2 TLC Reports to Accounts Department in Head Quarters and perform revision for any discrepancy. To ensure work progress by monitoring and controlling personnel activities through developing and implementing employee work plans, performance measurement, evaluation and counselling which include cases of dishonesty and fraud. To monitor and document any non-existing/illegal barcodes daily and submit to the department concerned. To handle any discrepancies in CO2 Report by ensuring all supporting reports are attached. To ensure Cashiering Division procedures are strictly adhere to.

Responsibilities:

Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.

To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. ...

To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles. To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets. To ensure adequate cash float and change to facilitate transactions at the tills and actual cash float issued to department is complete. To ensure proper and accurate handover of cash from Cashier to Customer Service Supervisor and that reconciliation are done and documented. To attend/oversee actual handover of bank centre’s cash pick-up (all monies in the vault) and ensure feedback on the recounting of remitted cash is immediately received from bank and attended to/resolved for discrepancy. To oversee theoretical, on-the-job training of incoming cashiers and multi-skilled personnel. To ensure timely submission of accurate reports such as CO2 TLC Reports to Accounts Department in Head Quarters and perform revision for any discrepancy. To ensure work progress by monitoring and controlling personnel activities through developing and implementing employee work plans, performance measurement, evaluation and counselling which include cases of dishonesty and fraud. To monitor and document any non-existing/illegal barcodes daily and submit to the department concerned. To handle any discrepancies in CO2 Report by ensuring all supporting reports are attached. To ensure Cashiering Division procedures are strictly adhere to.

To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles. To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets. To ensure adequate cash float and change to facilitate transactions at the tills and actual cash float issued to department is complete. To ensure proper and accurate handover of cash from Cashier to Customer Service Supervisor and that reconciliation are done and documented. To attend/oversee actual handover of bank centre’s cash pick-up (all monies in the vault) and ensure feedback on the recounting of remitted cash is immediately received from bank and attended to/resolved for discrepancy. To oversee theoretical, on-the-job training of incoming cashiers and multi-skilled personnel. To ensure timely submission of accurate reports such as CO2 TLC Reports to Accounts Department in Head Quarters and perform revision for any discrepancy. To ensure work progress by monitoring and controlling personnel activities through developing and implementing employee work plans, performance measurement, evaluation and counselling which include cases of dishonesty and fraud. To monitor and document any non-existing/illegal barcodes daily and submit to the department concerned. To handle any discrepancies in CO2 Report by ensuring all supporting reports are attached. To ensure Cashiering Division procedures are strictly adhere to.

Fresh Graduates Are Welcome

Location : Menglembu

Required : Own Transport ...

Job Summary / Purpose Responsible to assist in the implementation of the Service Appointment system, Service Follow-Up, and Customer complaint Handling and enhancing good relationship with customers to ensure customer retention and satisfaction by providing the best possible service. Responsible to act as front-liner in dealing with the customer and to provide high level of customer service in response to all customers’ inquiries and need. Key Responsibilities 1. Dedicated to meeting the expectation and requirement of the customers. To build trust, confidence, respect and goodwill with customers and to deal effectively with diversity. 2. To maintain regular customer contact with new and existing customer and arrange to the appointments for servicing, repair works, subject to customer’s convenience. 3. Responsible for after service follow -up , conducting survey of customers’ degree of satisfaction and informing customers on date for next scheduled maintenance and inspection service. 4. To assist in issuing job orders and to check on the progress of the repair works prior to releasing of the cars to the customers at the promised time. 5. To ensure that all inquiries receive prompt and informative response by using resource effectively efficiently. To resolve all issue proactively using your best judgement to ensure customer satisfaction. 6. To use diplomacy and tactfulness in handling complaints, even when handling unpleasant customers. To monitor process and progress of all complaints and to ensure that all complaints are resolved in the best interest of both customers and Company. 7. To provide supporting service to the Sales and Service Departments by communicating basic information on promotional campaigns to the customer to entice their active participation. 8. To co-ordinate with relevant personnel of the Sales and Service Departments on problem of status of complaints raised by customers. 9. To generate and prepare all standard reports for PESB. To ensure accuracy and prompt submission of the Reports to PESB. 10. To assist in answering incoming telephone calls. 11. To carry out any duties and job functions in which you may be instructed from time to time by the Company or person action on behalf of the Company. 12. To maintain housekeeping and up-keep of the work -place, according to standard set by PESB.

Job Summary / Purpose Responsible to assist in the implementation of the Service Appointment system, Service Follow-Up, and Customer complaint Handling and enhancing good relationship with customers to ensure customer retention and satisfaction by providing the best possible service. Responsible to act as front-liner in dealing with the customer and to provide high level of customer service in response to all customers’ inquiries and need. Key Responsibilities 1. Dedicated to meeting the expectation and requirement of the customers. To build trust, confidence, respect and goodwill with customers and to deal effectively with diversity. 2. To maintain regular customer contact with new and existing customer and arrange to the appointments for servicing , repair works, subject to customer’s convenience. 3. Responsible for after service follow -up , conducting survey of customers’ degree of satisfaction and informing customers on date for next scheduled maintenance and inspection service. 4. To assist in issuing job orders and to check on the progress of the repair works prior to releasing of the cars to the customers at the promised time. 5. To ensure that all inquiries receive prompt and informative response by using resource effectively efficiently. To resolve all issue proactively using your best judgement to ensure customer satisfaction. 6. to use diplomacy and tactfulness in handling complaints, even when handling unpleasant customers. To monitor process and progress of all complaints and to ensure that all complaints are resolved in the best interest of both customers and Company. 7. To provide supporting service to the Sales and Service Departments by communicating basic information on promotional campaigns to the customer to entice their active participation. 8. To co-ordinate with relevant personnel of the Sales and Service Departments on problem of status of complaints raised by customers. 9. To generate and prepare all standard reports for HMSB. To ensure accuracy and prompt submission of the Reports to HMSB. 10. To assist in answering incoming telephone calls. 11. To carry out any duties and job functions in which you may be instructed from time to time by the Company or person action on behalf of the Company. 12. To maintain housekeeping and up-keep of the work -place, according to standard set by HMSB.

Job Summary / Purpose Responsible to assist in the implementation of the Service Appointment system, Service Follow-Up, and Customer complaint Handling and enhancing good relationship with customers to ensure customer retention and satisfaction by providing the best possible service. Responsible to act as front-liner in dealing with the customer and to provide high level of customer service in response to all customers’ inquiries and need. Key Responsibilities 1. Dedicated to meeting the expectation and requirement of the customers. To build trust, confidence, respect and goodwill with customers and to deal effectively with diversity. 2. To maintain regular customer contact with new and existing customer and arrange to the appointments for servicing , repair works, subject to customer’s convenience. 3. Responsible for after service follow -up , conducting survey of customers’ degree of satisfaction and informing customers on date for next scheduled maintenance and inspection service. 4. To assist in issuing job orders and to check on the progress of the repair works prior to releasing of the cars to the customers at the promised time. 5. To ensure that all inquiries receive prompt and informative response by using resource effectively efficiently. To resolve all issue proactively using your best judgement to ensure customer satisfaction. 6. to use diplomacy and tactfulness in handling complaints, even when handling unpleasant customers. To monitor process and progress of all complaints and to ensure that all complaints are resolved in the best interest of both customers and Company. 7. To provide supporting service to the Sales and Service Departments by communicating basic information on promotional campaigns to the customer to entice their active participation. 8. To co-ordinate with relevant personnel of the Sales and Service Departments on problem of status of complaints raised by customers. 9. To generate and prepare all standard reports for HMSB. To ensure accuracy and prompt submission of the Reports to HMSB. 10. To assist in answering incoming telephone calls. 11. To carry out any duties and job functions in which you may be instructed from time to time by the Company or person action on behalf of the Company. 12. To maintain housekeeping and up-keep of the work -place, according to standard set by HMSB.

Customer Care Assistant- Petaling Jaya

Salary: Up to RM3500

Monday - Sunday (2 days rotating) ...

Duties and Responsibilities: Customer Service:  Respond in a professional and timely manner to any customer query or complaint via phone, email, or chat, and to facilitate its prompt resolution.  Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives.  Maintain accurate records of customer interactions and transactions.  Work closely with team members and leaders to achieve quality results and productivity.  Provide proactive solutions and suggestions to enhance the customer experience.  Keep the customer’s privacy and protect customer information.  Recognize, document, and alert the management team of trends in customer calls.  Monitoring dashboard, monitoring alerts and escalating to relevant parties.  Document all call information according to standard operating procedures.  Perform any other related ad-hoc duty from management as and when required IT Support  Providing technical support such as installing, configuring and troubleshooting computer hardware, software, systems, networks, printers, and scanners.  To manage, oversee and maintain the company file server system, databases, networks and CCTV.  Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.  To help perform monthly/daily data backup. To troubleshoot if encounter issues.  Ensure data safety and security throughout the organization's IT networks.  Liaise with external contractual support or vendors for hardware or software problems.  To update and keep the inventory of IT assets and software licenses.  Create and maintain technical documentation, including user manuals and troubleshooting guides.  Keep up-to-date with the latest trends and technologies in the IT industry.  Perform any other related ad-hoc duty from management as and when required

Customer Service:  Respond in a professional and timely manner to any customer query or complaint via phone, email, or chat, and to facilitate its prompt resolution.  Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives.  Maintain accurate records of customer interactions and transactions.  Work closely with team members and leaders to achieve quality results and productivity.  Provide proactive solutions and suggestions to enhance the customer experience.  Keep the customer’s privacy and protect customer information.  Recognize, document, and alert the management team of trends in customer calls.  Monitoring dashboard, monitoring alerts and escalating to relevant parties.  Document all call information according to standard operating procedures.  Perform any other related ad-hoc duty from management as and when required IT Support  Providing technical support such as installing, configuring and troubleshooting computer hardware, software, systems, networks, printers, and scanners.  To manage, oversee and maintain the company file server system, databases, networks and CCTV.  Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.  To help perform monthly/daily data backup. To troubleshoot if encounter issues.  Ensure data safety and security throughout the organization's IT networks.  Liaise with external contractual support or vendors for hardware or software problems.  To update and keep the inventory of IT assets and software licenses.  Create and maintain technical documentation, including user manuals and troubleshooting guides.  Keep up-to-date with the latest trends and technologies in the IT industry.  Perform any other related ad-hoc duty from management as and when required.

Description

1. Familiar with SQL Accounting software will be added advantages.

2. Handle AR, AP & GL function. Ensure accounting transactions are capture in system correctly. ...