Kerja Sepenuh Masa, TAC IP Engineer di TIME DotCom Berhad Selangor - Maukerja

Job Overview:

Deliver operational support and perform network health checks on the IP/MPLS network, ensuring stability and reliability, while resolving escalations from 1st-level support to maintain customer satisfaction.

Work Life:

• Ensure high availability of TIME’s IP/MPLS network by leading preventive maintenance, spare management, and vendor performance evaluations.
• Deliver Level 3 technical support, resolving complex network issues and coordinating fault restoration with internal teams and vendors.
• Improve service quality through performance audits, KPI tracking, and proactive mitigation planning.
• Support new technologies and IP-based solutions, driving network optimization and service enhancements.
• Provide advanced training and knowledge-sharing sessions to strengthen internal technical expertise.
• Oversee CAPEX/OPEX for IP equipment and managed network acceptance reports to ensure compliance and reliability.
• Act as 24/7 on-call escalation point, ensuring minimal downtime and quick service recovery.

To be considered, you'll need:

• Bachelor’s degree in Engineering, Telecommunications, or a related field.
• 3+ years of proven experience in Operations & Maintenance (O&M).
• Industry-recognized certifications such as CCNP, JNCIP, HCIP (or higher).
• Strong focus on service quality and customer experience, with the ability to anticipate and resolve issues before they escalate.
• Excellent communication skills in English (spoken and written), with confidence in engaging senior management, customers, and vendors.
• Ability to manage multiple priorities effectively, ensuring each issue is handled with care.
• A proactive, resilient mindset that thrives in a fast-paced and dynamic environment.

Our Commitment to You:

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistance during life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.