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Kerja Sepenuh Masa Exclusive Client Experience Manager, Gaji tinggi MYR 20,000 + bonus di Secure Hire Sdn. Bhd. WP Kuala Lumpur - Maukerja

Exclusive Client Experience Manager jobs

Exclusive Client Experience Manager

MYR10,000 - MYR20,000 Sebulan
Bonus: MYR20,000 - MYR60,000 Setahun

KL City, WP Kuala Lumpur

Jadilah pemohon terawal!
Posted 20 hours ago • Closing 18 Jul 2026
Jadilah pemohon terawal!
Kongsi
Simpan

Lokasi Kerja

  • Jalan Klang Lama Kuala Lumpur WP Kuala Lumpur Malaysia 58100

Penerangan Kerja

Kelayakan

About the Role

We are hiring a VIP Strategy Manager to lead retention strategy and grow long-term value for high-value customers. You will lead VIP customer retention and engagement strategies through personalization, strengthening relationships with high-value customers, and enhancing the overall VIP experience.

Must Have

  • 3 to 5 years in CRM, VIP Management, HNW Customer Retention, Account Management, Luxury Sales, or related roles.

  • Proven success in managing a team to retain high-value customers, driving customer engagement, loyalty, retention, and repeat sales.

  • Strong understanding of VIP customer behavior and elite customer experience.

  • Excellent communication, relationship-building, and stakeholder management skills.

  • Fluent in English, Mandarin & Bahasa Malaysia (spoken and written)

Nice to Have

  • Experience in digital-first platforms, luxury retail, hospitality, or premium membership businesses.

  • Experience managing VIP programs, loyalty initiatives, or high-value customers.

  • Familiarity with customer segmentation, journeys, and retention analytics.

  • Strong background in customer engagement and experience optimization.

Tanggungjawab

  • Drive VIP retention, loyalty, and customer lifetime value through targeted engagement programs.

  • Analyze VIP customer behavior to identify personalization and retention opportunities.

  • Enhance the premium customer experience through exclusive rewards and tailored communications.

  • Collaborate with CRM, Product, Marketing, and VIP Service teams to deliver a seamless VIP journey.

  • Monitor performance metrics and optimize engagement, retention, and revenue outcomes.

Manfaat

  • EPF
  • SOCSO
  • EIS
  • Performance Bonus
  • Annual Leave
  • Medical and Hospitalisation Leave
  • Annual Bonus
  • 5 Working Days
  • Allowance Provided

Kemahiran

Strategic Planning Customer Psychology Personalized Offerings Elite Service Delivery VIP Retention Team Management HNWI Customers

Cara nak pergi ke Secure Hire Sdn. Bhd. guna pengangkutan awam?

Kuala Lumpur

Pengangkutan Awam Berdekatan

All LRT MRT KTM Monorail
  • LRT - MASJID JAMEK

    0.3 km

  • LRT - PASAR SENI

    0.6 km

  • MRT - PASAR SENI

    0.6 km

  • KTM - BANK NEGARA

    0.8 km

  • LRT - BANDARAYA

    0.9 km

  • KTM - KUALA LUMPUR

    0.9 km

  • LRT - PLAZA RAKYAT

    1.0 km

  • MRT - MERDEKA

    1.1 km

  • MRL - MAHARAJALELA

    1.2 km

  • LRT - DANG WANGI

    1.3 km

  • MRL - MEDAN TUANKU

    1.4 km

  • MRT - MUZIUM NEGARA

    1.4 km

  • LRT - SULTAN ISMAIL

    1.5 km

Peringatan Penting

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