Kerja Sepenuh Masa, GROUP CHIEF OPERATING OFFICER ( COO ) di XG Coating™ Selangor - Maukerja

ABOUT XG GROUP

XG Group Malaysia is an established automotive protection and detailing group operating under the XG Coating brand.

Established in 2018, XG has expanded to 13 branches nationwide, offering Paint Protection Film (PPF), Window Tinting, Graphene Coating and Automotive Detailing services.

As we enter our next phase of growth, we are seeking an experienced and commercially driven Group Chief Operating Officer (COO) to lead our business transformation, strengthen operational efficiency and drive sustainable profitability across the group.

This is a senior leadership position for an individual who is capable of taking ownership of business performance, leading teams and implementing measurable improvements across multiple business units.

Location: Kota Kemuning, Shah Alam, Selangor

Reports to: Group Chief Executive Officer (CEO)

Salary: RM8,000 – RM12,000 per month + performance-based incentives

KEY RESPONSIBILITIES

1. Business Turnaround & Profitability

- Lead the development and execution of the group's business turnaround and profitability strategy.

- Identify operational inefficiencies, cost leakages and underperforming business units.

- Develop and implement corrective action plans to improve branch profitability.

- Establish clear revenue, cost and profit targets for each business unit.

- Drive sustainable improvements in operating margins and overall financial performance.

- Provide strategic recommendations to the Group CEO on business restructuring and operational improvements.

2. Multi-Branch Operations Management

- Oversee daily operations and performance of HQ-owned branches and relevant group support functions.

- Ensure consistent implementation of operational SOPs, service quality standards and customer experience.

- Monitor branch productivity, manpower utilisation, service capacity and operational efficiency.

- Conduct regular branch performance reviews and implement improvement plans.

- Develop branch managers and department heads to become accountable for their respective business performance.

- Support the development of a scalable operating model for future expansion.

3. Financial Performance & Cost Control

- Work closely with the Finance Department to review monthly profit and loss statements, cash flow and operational expenditure.

- Establish effective budgeting and cost-control mechanisms across the group.

- Monitor key financial indicators, including gross profit, operating profit, labour cost, product cost and marketing expenditure.

- Improve cash-flow planning and working capital management.

- Identify opportunities to reduce unnecessary expenditure without compromising service quality.

- Ensure management decisions are supported by accurate financial information and measurable business outcomes.

4. Sales & Marketing Performance

- Work closely with the Marketing and Sales teams to develop revenue growth strategies.

- Monitor lead generation, booking conversion, customer acquisition cost and sales performance.

- Ensure marketing expenditure is aligned with branch capacity, revenue targets and profitability.

- Identify opportunities to increase average transaction value through upselling and cross-selling.

- Develop performance improvement plans for underperforming branches and sales teams.

- Strengthen collaboration between marketing, customer service and branch operations.

5. Leadership & Organisational Development

- Lead and manage department heads, branch managers and operational teams.

- Establish clear departmental KPIs, accountability and performance reporting structures.

- Review organisational structure, manpower planning and staff productivity.

- Develop a high-performance culture focused on ownership, efficiency and continuous improvement.

- Identify leadership gaps and recommend appropriate recruitment, training or restructuring initiatives.

- Ensure effective communication and execution of management directives across the organisation.

6. Franchise Operations & Business Scalability

- Support the implementation and continuous improvement of XG's franchise operating model.

- Ensure franchise operations are supported by effective SOPs, training, product supply and brand standards.

- Work with relevant departments to improve franchise operational efficiency and compliance.

- Develop systems and processes that support sustainable nationwide expansion.

7. Management Reporting & Strategic Execution

- Report directly to the Group CEO on business performance, operational challenges and improvement initiatives.

- Prepare weekly management performance reports and monthly business reviews.

- Establish measurable short-term and long-term operational objectives.

- Translate the Group CEO's strategic direction into actionable execution plans.

- Take ownership of the implementation and delivery of agreed business improvement initiatives.

JOB REQUIREMENTS

- Bachelor's Degree in Business Administration, Finance, Operations Management or a related discipline. An MBA or equivalent professional qualification is an advantage.

- Minimum 8–10 years of relevant management experience, including at least 3–5 years in a senior leadership or multi-outlet management role.

- Proven experience managing business profitability, operational budgets and profit and loss (P&L) performance.

- Demonstrated experience improving underperforming business units, restructuring operations or leading business transformation initiatives.

- Strong financial acumen with the ability to interpret management accounts, cash-flow reports and operational performance data.

- Experience managing multiple branches, outlets or business units.

- Strong leadership, decision-making, analytical and problem-solving capabilities.

- Hands-on management approach with the ability to translate strategies into measurable operational results.

- Excellent communication and stakeholder management skills.

- Experience in automotive services, multi-outlet retail, F&B chains, service franchises or related industries will be an added advantage.

WHO WE ARE LOOKING FOR

We are looking for a business leader who:

- Thinks like a business owner and takes accountability for financial results.

- Understands that revenue growth must translate into sustainable profitability.

- Is comfortable making difficult operational decisions when necessary.

- Can identify problems, develop solutions and lead implementation.

- Is equally capable of managing people, financial performance and operational execution.

- Thrives in a fast-moving, founder-led business environment.

- Is willing to be hands-on and actively involved in branch operations.

- Has a track record of delivering measurable business improvements.

WHAT WE OFFER

- Competitive basic salary of RM8,000–RM12,000, commensurate with experience.

- Performance-based incentives tied to agreed business improvement and profitability targets.

- Direct reporting to the Group CEO.

- Opportunity to lead business transformation across an established nationwide automotive protection brand.

- Significant involvement in strategic and operational decision-making.

- Career progression opportunities as XG Group continues to expand.

HOW TO APPLY

Please apply through LinkedIn with your updated resume, expected salary and notice period. Candidates with proven experience in business turnaround, multi-branch operations and P&L management are strongly encouraged to apply.

Only shortlisted candidates will be contacted. Personal data submitted will be used solely for recruitment purposes and handled in accordance with the Personal Data Protection Act 2010 (PDPA).