Kerja Sepenuh Masa TECHNICIAN SUPERVISOR, Gaji tinggi MYR 4,500 di Zero Healthcare Selangor - Maukerja

We are looking for a hands-on Technician Supervisor to lead a team of seven technicians responsible for repairing and servicing massage chairs and healthcare products.

Job Responsibilities

• Supervise, guide and coordinate seven technicians to ensure repairs and servicing are completed correctly and within deadlines.
• Plan daily work assignments, monitor repair progress and prioritise urgent cases.
• Diagnose and troubleshoot electrical, electronic and mechanical faults, and assist technicians with difficult repairs.
• Inspect and test repaired products to ensure they meet quality and safety standards before release.
• Monitor outstanding repair jobs, identify delays and take action to reduce the backlog and repeat repairs.
• Train technicians in troubleshooting, repair methods, product knowledge and safe working practices.
• Coordinate with customer service, spare parts, warehouse and logistics teams on repair status, parts availability and service arrangements.
• Oversee spare parts usage, verify parts requests and maintain accurate records of faulty and replaced components.
• Ensure complete repair records, including product model, serial number, reported fault, diagnosis, parts replaced, repair date and test results.
• Use AutoCount or similar software to record and track relevant service jobs, spare parts and inventory transactions.
• Prepare regular reports on repair completion, outstanding jobs, recurring faults and technician performance.
• Handle technical escalations professionally and provide clear updates to management and relevant departments.
• Maintain workshop cleanliness, tool control and safe handling and storage of products.
• Recommend improvements to repair quality, turnaround time and operating costs.
• Monitor and respond promptly to messages in company WhatsApp groups, including technical enquiries, service requests and repair updates from sales staff and other departments. Coordinate the necessary action and follow up until each issue is resolved.
• Review spare parts stock levels, usage and upcoming repair needs. Advise the purchasing or spare parts team on the correct specifications, quantities and timing for orders to prevent shortages and repair delays.

Requirements

• Preferably at least three years of relevant repair and servicing experience, with experience supervising or leading technicians.
• Experience in massage chairs, healthcare products, home appliances, fitness equipment or similar electrical and electronic products.
• Able to diagnose faults involving motors, wiring, control boards, sensors and mechanical components.
• Strong leadership, work planning and problem-solving skills.
• Able to work independently and collaborate effectively with other departments.
• Able to work under pressure, manage competing priorities and meet deadlines.
• Knowledge of AutoCount or similar inventory, ERP or service management software.
• Proficient in Microsoft Word, Excel and PowerPoint for records, reporting and presentations.
• Possess a valid driving licence and be willing to travel for service matters when required.

Working Hours: Monda to Friday (8:30am-5:30pm) & Saturday (8:30am-12:30pm)

Location: Lot 12507, Kilang No. 11, Jalan Industri 4, Kg. Baru Sungai Buloh, Seksyen U4, 40150 Shah Alam, Selangor.

Employee Benefits include:

• EPF, SOCSO, EIS
• Annual Leave & Medical Leave
• Medical Claim
• Birthday Leave
• Yearly Performance Bonus
• Unlimited Snacks & Drinks in the Pantry
• No OT Culture, work life balance

Pay: RM3,500.00 - RM4,500.00 per month

Work Location: In person