jobs in SECAI MARCHE SDN BHD

Kerja Sepenuh Masa Customer Success, Gaji tinggi MYR 3,000 di SECAI MARCHE SDN BHD Selangor - Maukerja

Customer Success

SECAI MARCHE SDN BHD

Sepenuh Masa

Shah Alam, Selangor

Kongsi
Simpan

Lokasi Kerja

  • Shah Alam Selangor Malaysia

Penerangan Kerja

Tanggungjawab

JOB DESCRIPTION

  • Responsible for maintaining strong relationships with customers, identifying their needs and wants.
  • Responsive to customer enquiries including timely order processing.
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience
  • Responsible for purchase order input, shortage follow up, rejection report, cut off follow up, delivery fee checking whether meets MOQ or not and filling if any.
  • Upselling and Cross selling. A Team player who can contribute ideas.

OKR

1. Order Processing (Accuracy)

  • 100 %

2. Response to customer enquiry Within 30 Mins

3. Implement basic admin tasks according to SOP independently 100 %

4. AOV Follow sales OKR

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person

Peringatan Penting

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