Kerja Sepenuh Masa, Senior Customer Service Executive di KLN Logistics Group Selangor - Maukerja

Looking to grow my Airfreight team at KLIA. Here's who I need:

️ Senior Executive – Customer Service (Airfreight)

️ Executive – Customer Service (Airfreight)

If you have airfreight CS experience, know your way around bookings, AWBs and shipment follow-ups, and stay steady when timelines get tight, I'd like to hear from you.

KLN KLIA, Cargo Village, Sepang

Mon–Fri, 9am–6pm | Alternate Saturdays, 9am–1pm

️ Immediate start preferred

Company Description KLN Logistics Group (KLN) is an Asia-rooted, global third-party logistics provider delivering customer-centric, end-to-end supply chain solutions that connect markets and support global trade. With operations in 59 countries and territories, KLN combines strong local expertise with worldwide coverage to offer reliable and transparent logistics services. The company is a trusted partner to many of the top 100 global brands and Fortune Global 500 companies across diverse industries. KLN has been the global No. 1 Trans-Pacific NVOCC from Asia to the US since 2023 and ranks No. 20 among Global 3PLs. Listed in Hong Kong, KLN reported revenue exceeding HK$56 billion in 2025, reflecting its scale and continued growth.

Role Description The Senior Customer Service Executive is a full-time, on-site role based in Subang Jaya. This position is responsible for overseeing customer service activities, handling complex inquiries, and ensuring timely resolution of issues across logistics and supply chain services. The role includes managing key customer accounts, monitoring service performance, and coordinating with internal teams such as operations, sales, and finance to deliver accurate information and smooth service execution. The Senior Customer Service Executive will track service metrics, implement service improvement initiatives, and support escalations to maintain high levels of customer satisfaction. This role also involves preparing customer reports, updating systems, and contributing to the development of customer service standards and best practices.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills, with experience handling complex inquiries and issue resolution.
• Candidates should possess capabilities in Customer Satisfaction and Customer Service Management, including managing service performance and driving improvement initiatives.
• Candidates should possess excellent Interpersonal Skills, with the ability to build trust-based relationships with customers and collaborate effectively with internal teams.
• Candidates should possess good communication skills in English (and additional regional languages are an advantage), along with clear written and verbal reporting abilities.
• Candidates should possess experience in logistics, supply chain, or related industries, with familiarity in customer-facing operations and service processes.
• Candidates should possess strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment with tight timelines.
• A diploma or degree in Business, Logistics, Supply Chain Management, or a related field is preferred; relevant experience in a similar senior customer service role is highly valued.