Kerja Sepenuh Masa Travel Customer Service Specialist | 中文客服专员, Gaji tinggi MYR 5,000 di Agensi Pekerjaan TalentConsult Selangor - Maukerja

Looking for a career where you can make a real impact every day?

We are hiring Mandarin Customer Service Executives to support customers from Taiwan and Hong Kong. Whether it's assisting with bookings, resolving enquiries, or helping customers throughout their travel journey, you'll play an important role in delivering outstanding customer experiences.

Location: Subang Jaya
Working Hours: 5 days per week, 9 hours per day (shift rotate monthly including night shift)

Requirements:
• Strong verbal and written communication skills in Mandarin and English
• Minimum SPM qualification or above (no cert is acceptable too!)
• Customer service experience will be an added advantage
• Passionate about helping customers and solving problems
• Able to work in a fast-paced environment
• Strong attention to detail and commitment to service excellence

• Handle customer enquiries via phone, email, and live chat
• Assist customers with hotel bookings, amendments, cancellations, and related requests
• Support customers with refunds, schedule changes, and travel-related enquiries
• Deliver professional, empathetic, and customer-focused service
• Maintain accurate records of customer interactions and follow-up actions
• Adhere to company procedures, workflows, and SLA requirements

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days