Kerja Sepenuh Masa Service Technical, Executive (TA), Gaji tinggi MYR 6,000 di Sharp Electronics (M) Sdn. Bhd Selangor - Maukerja

The Service Technical (TA), Executive provides technical support to customers and internal teams by diagnosing and resolving complex technical issues. The role involves remote and on-site technical assistance, customer interaction, and conducting technical training to enhance overall service efficiency and product knowledge.

Job Description

1. Technical Support & Problem Diagnosis

i. Provide expert-level technical support to customers, resolving complex technical issues and inquiries.

ii. Serve as a point of contact for escalated technical matters from customer support teams.

iii. Conduct thorough diagnosis of technical issues reported by customers or internal teams.

iv. Analyze problems, identify root causes, and propose effective solutions.

v. Attend on-site support, when the problem needs to have further investigation and study.

2. Customer Interaction & Remote Assistance

i. Engage with customers to understand their technical needs, challenges, and requirements.

ii. Offer clear and concise explanations of technical solutions and recommendations.

iii. Provide remote technical assistance to customers when on-site visits are not feasible.

iv. Utilize remote access tools to troubleshoot and resolve technical issues and reduce No-defect-found (NDF) issues.

3. Product Knowledge & Technical Training

i. Develop and maintain an in-depth understanding of the company's products, features, and services & become Product Champions.

ii. Stay updated on product updates, technical specifications, and industry trends.

iii. Develop and deliver technical training programs for internal teams, including customer support and field service technicians.

iv. Create training materials and documentation to enhance technical knowledge.

v. To build product diagnose script and align/guide Call center on the diagnose FAQ.

4. Target KPI

i. 100% nationwide Job completion within 7 Working day.

ii. Achievement Total pending Job <600 cases

iii. NDF: <35% vs True case

iv. Symptom Accuracy: >80% Symptom Matched

Job Requirements:

• Diploma or bachelor's degree in a relevant technical field, such as Electrical Engineering, Mechanical Engineering, or an equivalent qualification.
• Requires strong hands-on practical experience, as this role involves Technical Troubleshooting, Equipment Inspection, Problem Diagnosis, and Providing On-site Technical Support.
• Previous experience as a Service Technical Advisor or in a similar technical support role will be an added advantage.
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to explain technical information and solutions clearly to non-technical audiences.
• Ability to work independently as well as collaboratively within a team.
• Good knowledge of relevant technical tools, equipment, and troubleshooting methods.
• Familiarity with applicable industry regulations, technical standards, and safety requirements.

Physical Requirements:

• The candidate should be able to meet the physical demands of the job

Why Join Sharp Malaysia?

• Be part of a global brand with a rich legacy of innovation in Malaysia.
• Contribute to campaigns bridging both consumer and business markets.
• Thrive in a dynamic environment that values creativity, collaboration, and personal growth.
• Attractive Benefits - Up to 17% EPF + comprehensive medical coverage
• Family Coverage - Medical benefits for employee & family
• Benefits and Perks - Subsidized Lunch & Free Parking in the premise.

.

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Application Question(s):

• How many years of experience do you have in a Service Technical role?

Work Location: In person