Kerja Sepenuh Masa, Salesforce Architect di Ampstek - Maukerja

Job Title: End-to-End Solution Architect (Sales Cloud Tele-Sales)

Location: Singapore

Experience: 12+ Years

Employment Type: Contract

Work Mode: Hybrid

Shift: General Shift

Rate: SGD 65 per hour

Number of Positions: 1

Travel Required: No

Domain: Financial Services (FSC)

Job Summary

We are looking for an experienced End-to-End Solution Architect with strong expertise in Salesforce Sales Cloud and CTI Integration to lead the design and delivery of enterprise Tele-Sales solutions.

Key Responsibilities

Define and own end-to-end Salesforce Sales Cloud architecture.

Design and govern CTI integrations, including click-to-dial, screen pop, call recording, omnichannel interactions, and agent desktop capabilities.

Ensure scalability, performance, security, and alignment with business requirements.

Lead Salesforce integrations, data migration, reporting, and automation.

Design Salesforce APIs and enterprise integration frameworks.

Collaborate with stakeholders, product owners, developers, and enterprise architects.

Lead architecture reviews, technical governance, solution estimation, risk management, and deployment planning.

Ensure compliance with Salesforce architecture standards and best practices.

Mandatory Skills

Salesforce Sales Cloud

CTI Integration

Salesforce Architecture

Enterprise Integration

Salesforce APIs

Data Migration, Reporting, and Automation

Tele-Sales and Customer Engagement Processes