Kerja Sepenuh Masa, Customer Support Intern di ODESI ECOB SDN BHD Selangor - Maukerja

Company Description ODESI eCOB SDN BHD is a technology-driven company focused on simplifying business processes and providing automation solutions for the strata industry. The organization aims to be a premier one-stop solution center, offering integrated services that support efficient property and strata management. By leveraging innovative technologies, ODESI helps clients streamline operations and improve overall performance. The team is driven by a passion for solution excellence and is committed to delivering experiences that consistently exceed expectations.

Role Description The Customer Support Intern role is a full-time, on-site position based in Putrajaya. The intern will assist customers via phone, email, and in-person channels by responding to inquiries, resolving basic issues, and escalating complex matters to the relevant team members. Daily responsibilities include documenting support cases, following up to ensure customer satisfaction, and providing clear information about products and services. The role also involves supporting technical troubleshooting under guidance and collaborating with colleagues to improve support processes.

Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills to handle inquiries and ensure a positive service experience.
• Candidates should possess solid Interpersonal Skills to communicate clearly, listen actively, and build respectful relationships with diverse customers and team members.
• Candidates should possess Technical Support abilities to assist with basic troubleshooting and understand product features and functionalities.
• Interest in technology and property/strata management solutions, with willingness to learn and adapt quickly.
• Good spoken and written communication skills in Bahasa Malaysia; additional language proficiency is an advantage.
• Ability to work on-site in Putrajaya, manage time effectively, and collaborate within a team environment.
• Currently pursuing or recently completed a diploma or degree in Business, IT, Communications, or a related field is preferred.