Kerja Separuh Masa, Part-Time Customer Care di Machines Selangor - Maukerja

Computer literate with basic proficiency in Microsoft Office and other relevant systems.

Willing to work on shifts, including weekends and public holidays where required.

Good communication and interpersonal skills.

Customer-oriented with a positive and professional attitude.

Prior experience in Customer Service is an added advantage.

Fresh graduates are encouraged to apply.

Communicate with customers via telephone, live chat, email, and other communication channels to provide information about products and services, address enquiries, and obtain details of complaints or concerns.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Review policy terms to determine whether handling compliance. Maintain and update SOP and record.

Enhance and improve current process.

Ensuring Customer Service satisfaction with clients

Following process and procedure of the Company.