Kerja Sepenuh Masa Senior eCommerce Executive, Gaji tinggi MYR 4,500 di Duchess Mercantiles Selangor - Maukerja

Job Purpose

To drive online sales performance through effective commercial planning, promotional execution, product merchandising, and conversion optimisation. The role is responsible for managing assigned eCommerce channels and product categories, maximising sales opportunities, improving customer purchasing behaviour, and achieving established business targets.

Key Responsibilities

1. Sales & Category Management

• Manage sales performance across assigned eCommerce channels and product categories.
• Monitor sales trends, SKU performance, pricing competitiveness, and category growth opportunities.
• Develop action plans to improve sales of hero products, new launches, and underperforming SKUs.
• Analyse sales contribution, average order value, purchase frequency, and product mix.
• Recommend product assortment, bundle strategies, and promotional priorities based on commercial objectives.

2. Campaign & Promotional Planning

• Plan and execute online campaigns, including mega campaigns, payday promotions, seasonal events, and product launches.
• Develop promotional mechanics such as discounts, vouchers, bundles, gifts with purchase, and multi-buy offers.
• Manage campaign calendars, product selection, promotional pricing, and campaign submissions.
• Coordinate with relevant stakeholders to ensure stock availability, campaign readiness, and timely execution.
• Review campaign performance and recommend improvements to maximise sales and promotional effectiveness.

3. Bottom-Funnel & Conversion Optimisation

• Optimise product listings, storefront merchandising, landing pages, and promotional placements to improve conversion.
• Monitor conversion rates, product traffic, basket size, and purchasing behaviour to identify opportunities for improvement.
• Implement strategies to increase average order value, cross-selling, upselling, and repeat purchases.
• Ensure product content, pricing, and promotional messages are accurate, relevant, and consistent with brand guidelines.
• Identify customer purchase barriers and implement improvements to the online shopping experience.

4. Sales Analysis & Reporting

• Track daily, weekly, and monthly sales performance against targets.
• Prepare channel and category performance reports, highlighting trends, gaps, and improvement opportunities.
• Analyse promotional costs, discounts, product margins, and sales returns where relevant.
• Monitor stock levels and identify potential out-of-stock risks for key products and campaign periods.
• Provide actionable recommendations to the eCommerce Lead to improve commercial performance.

5. Cross-Functional Coordination

• Work with Marketing and Trade Marketing on campaign messaging, product launches, and promotional alignment.
• Coordinate with Supply Chain and Operations on inventory availability, replenishment, and fulfilment readiness.
• Work with Finance on pricing validation, promotional calculations, and commercial reporting.
• Coordinate with Customer Service on recurring customer feedback, product concerns, and purchase-related issues.
• Support the improvement of standard operating procedures and day-to-day eCommerce processes.

Key Performance Indicators (KPIs)

• Achievement of assigned channel and category sales targets.
• Sales growth and contribution from priority SKUs.
• Campaign sales performance and promotional effectiveness.
• Conversion rate and average order value improvement.
• Accuracy and timeliness of campaign execution.
• Product availability and stock-out prevention for priority campaigns.
• Reporting accuracy and delivery of improvement initiatives.

Job Requirements

• Bachelor's degree or diploma in Business, Marketing, eCommerce, or a related field.
• Relevant experience in eCommerce, online sales, marketplace operations, or FMCG commercial execution.
• Experience in campaign management, product merchandising, promotional planning, and sales analysis.
• Strong analytical skills and commercial awareness.
• Good project management, coordination, and communication skills.
• Ability to manage multiple priorities and deliver results within deadlines.

Pay: From RM4,500.00 per month

Benefits:

• Maternity leave

Work Location: In person