Kerja Sepenuh Masa Customer Service Assistant, Gaji tinggi MYR 2,300 di PERTUBUHAN PEDULI INSAN MALAYSIA Selangor - Maukerja

Position Overview

We are looking for a friendly and responsible Customer Service Assistant to handle daily enquiries from donors, customers, and the public through our official communication channels. The role involves providing accurate information, following up on enquiries, and ensuring professional and timely responses while supporting the organization's humanitarian mission.

Key Responsibilities:

• Handle enquiries through WhatsApp, social media, email, telephone, and other official communication channels.
• Provide accurate and appropriate information regarding the organization's programmes, campaigns, donations, and related matters based on approved information and guidelines.
• Respond to enquiries and messages within the required response time and established communication standards.
• Assist in handling customer and donor complaints professionally, with patience and empathy, and refer complex or sensitive cases to the Customer Service Executive or Supervisor.
• Follow up on outstanding enquiries and coordinate with relevant departments to obtain the necessary information and ensure timely resolution.
• Maintain accurate records of enquiries, complaints, follow-ups, and relevant communication.
• Monitor social media comments and messages and respond appropriately in accordance with organizational guidelines.
• Handle donor and customer information responsibly and maintain confidentiality at all times.
• Support the Customer Service team during major campaigns, fundraising activities, and peak periods.
• Maintain a polite, helpful, professional, and empathetic approach in all interactions.
• Assist with routine customer service administration and other related duties as reasonably assigned by the Supervisor or Management.

Qualifications & Requirements

• Education:

1. SPM,Diploma or Bachelor’s Degree in Customer Service, Business Administration, Communications, Marketing, Public Relations, Management, or a related field.

2. Candidates with qualifications in Customer Service, Business Administration, Communications, Marketing, Public Relations, or related fields will be an advantage.

• Experience:

1. Fresh graduates and candidates with no prior working experience are encouraged to apply. Experience in handling customers, donors, or complaints is an advantage.

2. Relevant experience in customer service, administration, retail, hospitality, call centres, or similar roles will be an advantage.

3. Experience handling customer or donor enquiries and complaints is an added advantage.

• Language Skills: Good command of Bahasa Malaysia and English, both written and spoken.

Other Requirements:

• Willing and able to work on-site at Seksyen 13, Shah Alam.
• Willing to learn and follow established procedures and communication guidelines.
• Friendly, patient, polite, empathetic, and customer-focused.
• Able to communicate clearly and professionally.
• Organized, responsible, and attentive to detail.
• Able to manage multiple enquiries and follow up on outstanding matters.
• Comfortable using Microsoft Office, WhatsApp, email, and social media platforms.
• Able to work independently on routine tasks and collaborate effectively with the team.
• Committed to supporting the organization's humanitarian mission and community activities.

What We Offer:

• Competitive salary based on qualifications and experience.
• Statutory contributions and applicable employment benefits.
• Opportunities to learn and develop customer service and administrative skills.
• Potential career progression based on performance, competency, experience, and organizational requirements.

Pay: RM1,800.00 - RM2,300.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How would you describe your proficiency in Bahasa Malaysia and English, both written and spoken?
• Are you willing to learn new systems, communication guidelines, and customer service procedures?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person