Kerja Sepenuh Masa, Operations Assistant | Air Freight Import (Cargo - Customs Coordination) | Salary Up To RM 3,000 | 12 Months Contract di Adecco Selangor - Maukerja

Position: Operations Assistant | Air Freight Import (Cargo & Customs Coordination)

Industry: Logistic

Location: KLIA Office, MAS Cargo Complex, Sepang

Working Duration: 12 Months Contract

Working Day/Hours: Monday – Friday; Office Hour

Availability: October/Early November 2026

Benefits & Compensation: Basic up to RM 3,000 (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance

Job Summary

This position is responsible for ensuring that day-to-day import operations are effective and that freight and information move accurately and on time, while providing exceptional customer service within the Air Import Department. The role ensures delivery of service levels in compliance with company and customer requirements.

Key Responsibilities

• Handle daily import and operational issues, including documents and customs formalities related to air freight.
• Work closely with superiors on air freight import operations, handling import operations and warehouse delivery related to customers.
• Study and understand import processes and procedures.
• Coordinate with several departments, including Operations, Warehouse, Land Transport and Customs.
• Interact with origin countries, vendors, suppliers and contractors via email for shipment arrangements.
• Work and discuss with the Customs team regarding updates on duties and taxes.
• Obtain feedback from customers, sales personnel and partners to improve customer service performance.
• Follow up with Business Development and Sales on quotation requests and their validity before shipment arrangements.
• Update mandatory shipment events (ARR/NFD/DRB/CCD/POD) in the Tango system.
• Update monitoring reports according to customer requests.
• Handle and resolve customer complaints.
• Escalate problems to Management when necessary.
• Undertake additional and immediate tasks assigned by the Head of Department.

Job Requirements & Nice to Have

Job Requirements

• SPM, STPM or Diploma in related studies.
• Minimum 2 years of work experience in air freight cargo.
• Service-oriented, with good interpersonal and communication skills.
• Able to coordinate operational matters and communicate with internal departments and external stakeholders.

Nice to Have

• Knowledge of air freight import operations.
• Familiarity with import documentation, customs formalities, duties and taxes coordination.
• Exposure to shipment milestone updates and monitoring reports using Tango.
• Experience coordinating with warehouse and land transport teams for shipment delivery.

How to Apply:

Interested candidates are invited to submit their application via LinkedIn/Adecco Portal OR email ************* AND ************* Please include "Operations Assistant'' in the subject line.