Kerja Sepenuh Masa, Information Technology Application Manager di Xionex Federal Territory - Maukerja

Company Description Xionex supports banks, insurers, and enterprises in reducing costs, accelerating back-office processes, and improving quality through governed AI and specialized vertical AI agents. The company combines deep domain expertise with a high-performance global service-delivery model to modernize operations and unlock new efficiency opportunities. Xionex focuses on creating scalable, reliable solutions that help organizations transform their operations while maintaining strong governance and compliance standards. Team members collaborate across regions and disciplines, working with advanced technologies to deliver measurable value for clients.

Role Description The Information Technology Application Manager is a full-time role responsible for overseeing the lifecycle of key business applications, from planning and implementation to ongoing support and optimization. Based in Greater Kuala Lumpur in a hybrid arrangement, the role combines on-site collaboration with some work-from-home flexibility. Day-to-day tasks include managing application configuration and updates, coordinating with business stakeholders to understand requirements, and translating them into technical solutions. The Application Manager will monitor application performance, resolve incidents and service requests, and work with vendors and internal IT teams to ensure system stability and security. This role also involves documenting processes, supporting user training and adoption, and contributing to continuous improvement initiatives across business processes and IT services.

Qualifications

• Candidates should possess strong Analytical Skills to interpret data, troubleshoot issues, and support informed decision-making.
• Candidates should possess solid Information Technology knowledge, including application administration and basic infrastructure concepts.
• Candidates should possess IT Management capabilities to oversee application environments, coordinate support activities, and manage vendor relationships.
• Candidates should possess Business Process understanding to align applications with operational workflows and identify improvement opportunities.
• Candidates should possess Project Management skills to plan and execute enhancements, upgrades, and implementation initiatives within agreed timelines and budgets.
• Relevant experience in application management or enterprise systems (e.g., ERP, CRM, workflow or document management platforms) is beneficial.
• A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional and multicultural teams.
• Experience in the financial services industry or working with AI-enabled solutions is an advantage.