Kerja Sepenuh Masa, Collections Operations - Quality Specialist di VDart Malaysia Selangor - Maukerja

Job Title: Collections Operations & Quality Specialist

Location: Selangor, Malaysia

Experience: 3 Years

Salary: RM6500

Employment Type: 1-Year Contract

Job Description:

We are looking for a Collections Operations & Quality Specialist to manage debt collection operations, outsourcing workflows, reconciliation, and collections communication systems.

Key Responsibilities:

Manage collections operations and outsourcing processes across multiple countries.

Conduct ECA Operations & Quality.

Review and maintain collection notifications across SMS, WhatsApp, email, and other channels.

Support system configuration, template testing, and updates in LOXON and Hedwig.

Conduct quality assessments, agent coaching, and operational training.

Maintain QA standards, training materials, and collections process improvements.

About VDart Malaysia

· We are Purpose Driven, High Growth and a Great Place to Work Certified Organization!

· VDart Malaysia is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart Malaysia partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond.