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About Zuellig Pharma
Zuellig Pharma is one of Asia’s largest healthcare solutions companies, dedicated to making healthcare more accessible to the communities we serve. With over 12,000 employees across 17 markets, we provide world‑class distribution, digital, and commercial services for more than 450 clients, including the world’s top pharmaceutical companies.
Our people support over 200,000 medical facilities, ensuring healthcare reaches those who need it most.
Purpose of the Role
The Line Leader is responsible for closely monitoring daily order fulfilment activities, ensuring picking, packing and invoicing processes are carried out accurately and on time. The role requires strict adherence to SOPs, company quality policies, and all relevant regulatory requirements including ISO, GMP, GSDP, GDP, GCP, GDPMD and internal guidelines.
This position plays a key role in ensuring operational efficiency and alignment with the company’s goals.
What You’ll Do
- Plan and release order waves according to delivery schedules, strictly following the planned delivery date.
- Coordinate closely with co‑workers to ensure all orders are picked, packed, and handed over to the dispatch team on time.
- Monitor partially completed orders daily to avoid delays.
- Ensure high accuracy between system inventory and physical stock.
- Liaise with Facility, SAP and Dematic teams for any technical or system‑related issues.
- Ensure daily picking confirmation targets are achieved.
- Work with CKAM and CSU teams on order processing schedules, particularly urgent and lifesaving orders that require timely invoicing.
- Monitor stock on hand and investigate stock discrepancies, identifying root causes and initiating corrective actions.
- Monitor attendance and picking performance of co‑workers.
- Update superior on any issues, challenges or operational concerns.
- Work closely with Line Leaders, Team Leaders and Managers to ensure daily tasks are completed without delay.
- Deliver agreed Key Performance Indicators (KPIs).
- Maintain safety of people, stocks, equipment, and infrastructure at all times.
- Uphold good housekeeping practices and 5S standards.
- Perform other duties as assigned.
What You Need to Have:
Education
Experience
Essential:
- SAP knowledge (Compulsory)
- Supply chain knowledge
- Analytical capability
- Warehouse management
- Leadership & team management
Technical Competencies
- Coaching skills
- Problem‑solving skills
- Decision‑making abilities
- Strong communication skills
- Analytical skills
- Knowledge of warehousing operations
Tools / Systems Required
Essential:
Key Challenges
- Communicating effectively at all levels (verbal & written).
- Handling operational challenges involving third‑party foreign workers.
- Providing continuous on‑the‑job training, coaching, and counselling.
- Managing tight timelines and multiple KPIs in a fast‑paced environment.
- Working long or flexible hours including overtime.
- Planning resources during high-volume periods to maximize productivity.
- Ensuring replenishment activity is well-coordinated to support picking operations.
- Complying with multiple SOPs and ensuring continuous process improvements.
What We Offer
- An inclusive working environment where employees can learn, grow and develop professionally.
- A culture that values diversity, equity and inclusion.
- Opportunities to build regional expertise within a leading multi‑market healthcare solutions provider.
- Flexibility to balance work and personal commitments.
- Comprehensive Total Rewards program supporting your overall well‑being.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
Work Location: In person