Kerja Sepenuh Masa, Customer Service Executive di Hays Recruitment WP Kuala Lumpur - Maukerja

Your new company

Your new organisation is a globally recognised FMCG company with a strong portfolio of premium brands and an established presence across Malaysia and international markets. Renowned for its commitment to quality, customer experience, and operational excellence, the business places strong emphasis on delivering exceptional service standards throughout its supply chain and commercial operations. [JD PRM Ope...27.5.2025) | PDF]

As part of its continued growth, the organisation is looking to strengthen its customer service team by hiring a Customer Service Executive to support order management, customer engagement, and cross-functional coordination while ensuring high levels of service delivery and customer satisfaction.

Your new role

As the Customer Service Executive, you will serve as the primary point of contact for customers, ensuring efficient management of orders, enquiries, and complaints while working closely with internal and external stakeholders to deliver a seamless customer experience.

• You will be responsible for processing and managing sales orders, FOC orders, and credit notes, while closely monitoring order progress to ensure timely fulfilment and delivery. You will coordinate with logistics partners and third-party service providers to facilitate order execution and ensure all required documentation is accurately prepared and communicated to customers.

• Working closely with Sales, Marketing, Logistics, and other internal functions, you will provide operational support and ensure effective communication regarding order status, fulfilment updates, and delivery timelines. You will also handle customer enquiries and complaints professionally, ensuring issues are resolved promptly and customer satisfaction is maintained.

• In addition, you will be responsible for raising and tracking customer complaints through the Complaint Management System (CMS), following up with relevant stakeholders until closure. You will actively participate in cross-functional discussions and contribute towards service improvements and operational efficiency initiatives.

• You will also support month-end closing activities, prepare supply chain and order-related reports, and monitor key performance indicators including Case Fill Rate (CFR) and On-Time In-Full (OTIF) performance to ensure service level targets are achieved. Furthermore, you will contribute to continuous improvement projects by identifying opportunities to enhance processes, improve customer experience, and drive operational excellence.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call our consultant, Clarence Cheong, now at +60 ************* 6228.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.