Prefer candidates with 2 years or above of working experience in e-commerce.
Requires technical skills, such as knowledge of e-commerce platforms (such as SiteGiant, Shopify, Magento, WooCommerce), and experience in digital marketing (such as Google Ads, Facebook Ads, and email marketing).
Able to manage social media and e-commerce platforms such as Facebook, Instagram, Twitter, Lemon8, TikTok, Webstore and marketplaces (Shopee, Lazada, Zalora, PGMall etc.)
Manage and monitor the sales & stock status of all related platforms to ensure the smooth running of stock delivery, customer inquiries, order capture and billing and order fulfillment.
Strong communication skills to interact with customers and internal teams.
Have analytical skills and experience in analyzing data to make decisions and improve business operations, so analytical skills are highly valued.
Time management skills are required. E-commerce businesses move quickly, so the ability to manage time effectively and prioritize tasks is crucial.
Candidates should be able to come up with innovative ideas and quickly adapt to changes.
While not always required, at least a diploma or degree in a related field (such as marketing or business) can be beneficial for e-commerce roles. Additionally, certifications in e-commerce platforms or digital marketing can demonstrate knowledge and commitment to the field.
Customer service skills are required for this role that involves interacting with customers through various channels, such as chat, email, or phone.
Experienced in project planning, scheduling, budgeting, and team management.
Aim eagerly to generate revenue through sales, so sales skills are highly valued for this position.
Understanding of data privacy and security. Having the basic knowledge of handling sensitive customer information, and the understanding of data privacy laws and security best practices are essential for this role that involves handling customer data.
Ability to work in a team that often requires collaboration with cross-functional teams such as marketing, design, and other related teams. The ability to work effectively in a team and communicate with different stakeholders is critical.
Familiarity with market trends by staying up to date with market trends is crucial. A good understanding of the latest e-commerce trends and developments is highly valued.
Candidates with knowledge of SEO and SEM are highly valued.
Stay up to date with potential and current competitors’ activities to avoid loss of competitive advantage by able to forecast better.
Able to speak multiple languages is highly valued. Fluency in languages such as English, Mandarin, Malaysia or any other languages can be particularly useful for this role.
Having experience in graphic design is an added advantage.