Maintain current product data and pricing; list new products with Product Management and run monthly catalogue audits.
Own and grow two assigned B2B verticals via structured outbound outreach (phone, email, LinkedIn, WhatsApp), qualify needs, prepare quotations/tenders, manage pipeline and onboard won accounts onto the web shop.
2–4 years of experience in inside sales, e-commerce operations, sales support or B2B account management, with at least one year handling a sales target....
Day-to-Day Operations: prepare materials for meetings and events; pack and organise event resources; update trackers and shared documents; follow up on assigned actions; keep project information organised; support simple research and administrative tasks; coordinate between team members; assist during busy campaign or event periods.
Plus Points (not required): comfortable using Canva, CapCut, Adobe tools or similar; experience shooting or editing short-form video; familiarity with TikTok and Instagram; experience organising events or student societies; strong writing skills; comfortable speaking to new people; experience with Google Sheets, Docs and Slides; interest in sales, partnerships or entrepreneurship; experience with photography or videography.
Personal attributes: curious and willing to learn; clear communicator; proactive; follows through on commitments; organised; enjoys working with people; comfortable using social media and digital tools; able to work independently after context; receptive to feedback; positive and practical when plans change; cares about education, families, children, creativity or social impact....
Renewals & satisfaction: own renewal rate and client satisfaction scores agency-wide; spot at-risk accounts early and pull in the relevant specialist before issues escalate.
Onboarding orchestration: lead client-side discovery and expectation-setting during onboarding across all service lines; coordinate timing with each specialist's setup work.
Escalation triage: be the first responder on client issues across every channel; decide what needs a specialist's involvement versus what you can resolve directly....
Capable to manage commercial functions, fostering enterprise and public sector partnerships, and managing go-to-market execution.
Demonstrated understanding of relevant laws, regulations and regulatory requirements applicable to the Company's business, particularly the Digital Signature Act 1997 and its related regulations, guidelines and requirements governing Certification Authorities and digital signature services.
Ability to identify legal and regulatory considerations in commercial proposals, contracts, tenders, partnerships and client engagements, and to work closely with the Legal & Compliance function where necessary....